random xbox live gold cancellation

So today (06-26-2014) i got on my xbox and got a message that said my xbox live gold expired wich i should have had for 3 more weeks, When i went to check my e-mail i got a message that said i cancelled my xbox live gold. My point is i did not cancel it
and i want to know why the *** you cancelled it!

:)

 

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

 

cancellation of gold membership. unsure which account or gamertag has been cancelled?

From Subject Received Size
Categories

MSFT *XBOX LIVE Confirmation of cancellation of Gold – 12 Month
6:46 AM 25 KB

 

on the boards no one can tell you, please use
support.xbox.com/contact-us and ask xbox Support either on phone or chat

 

Xbox support will not answer billing questions on chat. Give them a call at 1-800-469-9269 in North America or click the link posted above to arrange a call back.