Random video dropout

My Xbox was replaced, as well as the TV Main Board, and the connecting cables.

After weeks of experimentation, the only way to stop the drop-outs was to use and Certified Optical Ultra HDMI cable directly between the Xbox series X and the LG C1. No other method of connection would produce as stable signal. I hope this information helps someone else who is experiencing this problem.

Hi whatifa,

Thanks for these additional and detailed information about your concern.

Right now, it is already clear that this is an Xbox console issue. We suggest that you file or Submit a service order request for your device.

Just follow the steps provided from this link: Getting your Xbox device serviced | Xbox Support

After you’ve registered your device, follow these steps:

1. Sign in to the Device services site with your Microsoft account credentials.Sign in
   
2. Select the device that you want repaired.
   
3. Follow the onscreen steps to complete your service order request.
   

After Device services receives your submission, they’ll send you a service order number and an order confirmation email that includes shipping or drop-off instructions.

Important Send in your device as soon as possible. If you don’t ship your device within 30 days of your request, your service order will be canceled, and the shipping label will no longer be valid. In countries or regions that offer a drop-off exchange, you must go to the drop-off center within 7 days from the date that you created the order.

If after 24 hours you haven't received a confirmation email, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, contact Xbox Support.

If you receive a message that your phone number or email address is invalid, you can update your account information with these steps:

1. Sign in to your account at https://account.microsoft.comSign in to your account
   
2. Select Your info, and under “Account info” select Edit account info.
   
3. Update your account info to a valid phone number and email address.
   

Referenced link: Getting your Xbox device serviced | Xbox Support

Hope this helps,

Sincerely

Khou Sun

Microsoft Community Moderator

Hello whatifa,



Thank you for posting in Microsoft Community.



Based on the description you posted, it seems that you have an issue with Xbox wherein even after replacing different Certified HDMI cables you are still getting Random video dropout,

Let’s work together in finding the best solution to this issue.



For me to better understand the issue, I’d like to ask a few questions:

• When was the last time it was still working perfectly?? Have you made any changes before this problem occurred?

• Are you using the Xbox One or the Xbox series X console?

• Have you already tried to use a different monitor? And checked if it has the same behavior?



In the meantime, we would like you to try the steps provided from this link: Video on Xbox is stuttering | Xbox Support



If the issue still persist, please let us know. So we can continue our conversation about this matter.



Sincerely

Khou Sun

Microsoft Community Moderator

Hello whatifa,

Sorry for the late follow-up, we just want to provide you with these additional information on how to send a report:

1. Press and hold the Xbox button, and then select Report a problem to launch the Report a Problem app.
   
2. Select Report new problem.
   
3. If you’re experiencing an audio or video issue, you can provide additional info and diagnostics to your problem report by selecting Reproduce with advanced diagnostics. Otherwise select Continue with standard diagnostics.
   
   Note If you select Reproduce with advanced diagnostics, continue with the instructions that are found in the section “Report a problem with media tracing.”
   
4. Choose the most appropriate category and subcategory from each dropdown. If you’re not sure what to choose, make your best guess.
   
5. If you have a screenshot or game clip with your issue, ensure that Include screenshot or Include game clip is selected.
   
6. You may be prompted to complete your report another way:
   
   • If you select Use another device, you can use your mobile device to scan the provided QR code and continue from your device. This is helpful if your problem report has a lot of details that typing with the virtual keyboard on console may prove difficult.
     
   • If you select Continue on console, you can continue through the steps in this section to submit your issue from your Xbox console. You can use a USB keyboard, the Xbox Chatpad, or the Xbox app on your mobile or Windows device to submit the details of your report.
     
     Note If you’re using a virtual assistant such as Cortana or Alexa, bring up the keyboard for each text field, and then press the View button to use voice-to-text.
     
7. Enter this title - [XBF] LG C1 Video drop out when connected to Xbox Series X.
   
8. Enter a description of your issue. Consider the following questions when deciding what details to include:
   
   • What is the problem or unexpected behavior?
     
   • What steps did you take to encounter the problem?
     
   • What additional software, hardware, or accessories were you using when you encountered the problem?
     
   • Were there any specific error codes or messages you saw when you encountered the problem or behavior? If so, what did it say?
     
9. Select Submit. It can take several seconds for your problem report to send.
   
10. Once complete, post the title of the bug report along with the submission date in this thread
    

Note: Please give us the title of the Bug and its date of submission.

The complete steps are provided through this link: Provide feedback to Team Xbox | Xbox Support

Hope this helps,

Sincerely

Khou Sun

Microsoft Community Moderator

Hello whatifa,

Thanks for this new information. Right now we would to share your concern with our internal team to look for other possible options that you can try.

We will update you once, we get a response from them. Your patience on this matter is much appreciated

Sincerely

Khou Sun

Microsoft Community Moderator