Random Sign Out

I'll be playing a game, no problems with network connectivity or anything - then all of a sudden, I get a notification that I have been signed out. Is this a problem with the Xbox itself? I am up to date with my software, so i doubt that is the issue. This
problem is persistent and very annoying - please advise, thank you!

:)

 

Random sign out

Hi, sorry to hear that's happening. If you haven't already, I'd try all steps listed in this guide: Xbox One Disconnection Help | Xbox Live Disconnect | Xbox Live Problems

If the guide doesn't work, you might try contacting Official Xbox Support for advanced troubleshooting. You can contact them at this link: Contact Us | Xbox Support

Hope that helps!

 

Random sign out

Over the past week, my console has signed me out automatically mid-game. Then it sometimes reconnects. I’m playing Injustice 2 a lot and I’ve tried power cycle/hard reset, using different controllers and even unplugging the console. Network connection
checks fine, the iPad connects online and the Detailed network statistics are within the parameters I found online. They are:

Download 27.76 Mbps

Upload 2.52 Mbps

Latency 45 ms

I’ve also checked service status and my ISP reports no local problems.

I am out of options. Can anyone suggest what to do next?

 

Hey there LHV!

I'm sorry to hear about the disconnect frustrations. Are you connected to your network via Ethernet cable or via Wi-Fi? Most random disconnects are generally because of a hiccup with your home network. Using a wired connection can generally help alleviate
that issue. You can also try
power cycling your console to see if that helps at all.

Let us know!

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Xbox Forums Staff



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