Random network disconnect on Xbox Live

can anyone advise why Xbox live keeps disconnecting 5 minutes into game play on all games, advised it was due to signal strength by my ISP, however this started happening after renewing live membership ,see diagnostics in photos. Thanks



:)

 

worst service EVER

Hi there dreadedwayne419, sorry to hear about the frustration.

If you're experiencing
random disconnections from Xbox Liveon your Xbox One console, we recommend trying those steps.

Also, can you please send us your Detailed Network Stats (Settings>Network>Network Settings>Detailed Network Statistics) as seen on your Xbox One console?

 

Odd Disconnections

Hey Lurkuld,

Really sorry to hear you're having issues with your connection dropping.

Helix may have a good idea with trying
Port Forwarding on your network. I would also highly recommend trying our
Random Disconnect Troubleshooter. It has several different suggestions based on what you're seeing.

Please keep us posted on how everything goes.

 

Hey, Joey!

Sorry to see any disconnection issues! I can definitely see that your wireless strength is good with the Xbox One, so that's set there. However, your ping is a little high.

Based on your screenshot for your speeds on your phone, it appears you might be in the UK? I know it says "Vodaphone UK", but I don't want to assume anything. We are aware of some disconnect issues with Virgin Media. If you are with them, then I suggest
either going to 5 GHz wireless on your router, or going wired. There is an issue with the firmware on the Superhub 2 device they give out that could be causing your issue.

However, if you are with any other ISPs out there, then please post back with the following details:

• Modem manufacturer and model number
• Router manufacturer and model number (if you have a separate one)
• ISP

Since you already gave us your detailed statistics, we won't need that. But we can see if we can improve your latency there and get those disconnects a distant memory for you. We look forward to working with you!

--------------------------------------



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting.

 

Hi Misses Quinzel

Thanks for your reply, your correct I am in the U.K. What seems very strange or perhaps coincidence is that the disconnection issue seemed to start just after my Xbox live membership was renewed, I have never had this issue since I purchased the Xbox and
as far as I can see nothing has changed with the service from my ISP Virgin, it has always been on wireless 5ghz. I have had to move it from a different room to connect the ethernet cable, which now works perfect but this is not an ideal situ as it could really
do with being wireless in the other room, any ideas would be great.

Thanks

Joey

 

Hi,

Appreciate if you could post up the make and model of your wireless router, along with your modem (if this is not a single device).

You said that you haven't experiencing any issues with your console being connected to your WLAN, until recently. Have there been any changes that could have an impact on this behaviour. For example, after an update of your console, or networking equipment.

Is your console speaking directly with your wireless router, or does it have to pass through an extender?

Is it the same behaviour if you choose to connect your console to the 2.4 GHz RF band?

Thanks in advance

 

You can post back with what taidara is looking for (trust him, he's probably the best Ambassador we have when it comes to networking issues), but it sounds to me like you do have the Superhub 2 if wired is working. While nothing had changed that you might
have seen, there was an update that Virgin pushed out to their devices that caused this issue. We've had a couple of issues like that out here in the US (Comcast and Verizon both have similar issues with devices they put out), but this is the first we've found
in the UK.

Taidara might be able to help you out further outside of this, so let him know what devices you have if you have multiple.

--------------------------------------





Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

 

Hi

Many thanks for your help, I have changed from 5ghz to 2.4 ghz and it seems to be working well.

I have added some info into your message in CAPITALS as it may help you help someone else also.

If I have anymore problems I will message you.

Thanks very much, appreciated

 

Thanks for your help he has seemed to have found the issue. Now running off 2.4ghz

 

Right on! Keep us in the loop if there's anything else we can assist with.