Random disconnection from Xbox live while in game (Xbox 1)

HI Guys, I don't think it's just me! But I'm being disconnected from Xbox live quite often while in game..... Doe's anybody have any idea what is causing this very common problem? I've done all the checks my end that I need to do and I really don't think
it's a problem with my connection set up (wired) it has got to be a problem with Xbox live itself. Can anybody confirm this as it's driving me insane. I never had these issues with the 360, it just seems to affect the Xbox 1. Very annoying!

I'm in England, Northeast. I have virgin media super hub router. It's a wired connection direct from my Xbox 1 to the router.. Like I said " I never had these issues with the 360 (same setup) it just seems to affect theXbox 1" I'm still getting familiar
with the Xbox 1 dashboard but having checked my settings and the connection speed, everything is tickety boo, except for the constant connection failure, which is almost every other game session.. The only other thing which is sharing the router is my PC which
is also directly wired via an Ethernet cable same as the Xbox 1. No connection problems there either. The disconnections only occur when using my Xbox 1 console.

Predominantly while in game on WOT, World of Tanks.

:)

 

Random disconnection from xbox live while in game (Xbox 1)

Sounds goods, how you have many hours of uninterrupted gaming

 

Random disconnection from xbox live while in game (Xbox 1)

OK Guys, what can I say! It seems like I’m up and running, as to whether there’s going to be anymore drama is anyone’s guess.

So this is what’s been going on and just so you know, I have no idea what seems to have sorted this issue out.

I came home from work on Monday, that would be the twenty fifth. As I came into the road leading to my street I noticed a virgin media Van parked at the side of the road, the guy was busying himself in the street box, he was surrounded by what looked like
lengths of cables… So I get home and check my internet, nothing no connection not a blip. I decide to have a walk back to where the Virgin guy was working, it’s only a hundred metres or so away from my house, thinking I’ll find out what he’s up to. When I
turn the corner, he’s gone! No more than twenty minutes had passed since I passed him while driving home! So I head back to the house.

After arriving home my mobile rings, it’s my friend who I’d been trying to contact earlier about my connection issue, he’s on his way over with his Xbox One, Yeah!

Right so, we set his console up ( internet is up and running) and after an hour he’s still connected, so far so good! Two hours later he’s still connected. By seven Pm ( almost four hours later and still connected) he has to go but before he does go, he
sets my console back up then goes into settings-network settings-detailed network settings then presses ‘A’ on the controller then right away holds down LB-LT, RB-RT while pressing down on the toggle sticks ( apparently he was told to do this by Microsoft
when he was having issues) while the console cycles. When the console has finished cycling he let go of the controller and pulled the power lead out from the back of the Xbox , He then pressed the console power button at the front of the Xbox several times,
then unplugged the power brick from the wall socket. While the power brick was de-charging he re-set my router back to factory settings

( Virgin Media super Hub ) with a cocktail stick!? Then he switched that off too. After a couple of minutes he turned the router back on, we waited for it to connect back to the net then he plugged the power brick back into the wall socket and switched it
on, once the colour of the light changed he plugged it back into the Xbox, then powered that up by the front power touch button. So we were back on! My friend said “well that’s all I can think of to do”

“C-ya later hope it stays connected”, Lol yeah right. So off he went.

Well guys something seems to have worked and I’m not entirely sure what ? Or how long it’s going to last for. I’ve had a good few hours on and no disconnections!? Was it the Virgin guy at the end of the road? Or was it what my friend has done? Or the threat
of sending it back :-/ Lol, I just don’t know! I’ll give it a couple of days to see how it goes before I breath a sigh of relief. Or post off my console to Microsoft.

So that’s it! I’m just sorry I can’t pin point what has sorted this out, For now at least anyway! :-/

 

Do you know if your XBOX One has a static/reserved IP address? Maybe you can provide us some additional information about your configuration.

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

How many Xbox 360 and Xbox One consoles are connected to this router?:

Wired or Wireless (for each console):

Things you have tried:

Is UPnP Enabled? Yes/No/Unknown:

Do you have a NAT error? If so, what is your NAT type?:

Any Error Codes you encounter:

Who is your ISP? (Internet Service Provider):