Random charge of ($62.54) for “Microsoft*subscription Msbill.info WA 98052 USA“??

Microsoft Corporation

One Microsoft Way

Redmond, WA 98052-6399

USA

Hi there! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Have you checked your account subscription page on https://account.microsoft.com/services if you see an active subscription on your account?

You may also check your order history on https://account.microsoft.com/billing/orders/ if you can see the order with that amount. Please also look for your other accounts or email addresses and sign it in to that website to check if the charge came from one of them.

Hi there Terri, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

In this situation, I recommend using the tool provided by Microsoft so that you can investigate for yourself the information of the account with which the purchase was made through the following procedure:

1. Log in with your Microsoft account (it doesn't matter if it's not the account used for the purchase) at the following link:

https://account.microsoft.com/billing/payments

2. Under "Don't recognize a charge on your bank statement?" click on "Investigate".

3. From the list, choose the card with which the charge appeared and enter the CVV if prompted. If you haven't added the card where the charge was made, you'll need to add it to proceed with this process.

4. This will allow you to see all transactions made with this payment method even if they were made by another user on their own account. Click on the transaction that matches the amount on your card to see more details.

5. If a different account from the one you are currently logged into made the purchase, the partially censored email address of that account will appear. This should be enough for you to know which account the charges are associated with. If it is an account you own or know, simply log in and request a refund through the following link:

https://support.xbox.com/forms/request-a-refund

If you do not recognize the Microsoft account used for the purchase, it will be necessary to contact your bank/financial institution to report this charge as fraudulent.

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hello, PinkPainter2368. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Please follow the steps below to see if this is really an unauthorized charge that is not linked to any Microsoft account that you own:

https://support.microsoft.com/en-us/account-bil...

If you do not have a Microsoft account with an active subscription or service and you did not purchase anything from Microsoft, meaning this is really an unauthorized charge, I would suggest you to contact your bank or credit card company, dispute the charge and request them to stop all future payments from Microsoft.

I understand your frustration. This was probably done by someone who stole your bank account or credit card information and used it to purchase a service or subscription from Microsoft.

If you have any question, please let me know. I'm really sorry about this.

Hello StevenBarron1,

Thank you for your post. I understand you are experiencing an issue with you are experiencing an issue with being repeatedly charged for Xbox Live Gold. To cancel this, please visit this article:

Cancel Recurring Subscription Charges. If you are unable to cancel please use the
Contact Us portal to speak to an agent.

I hope this helps.