Rainbow Six Vegas 2, disconnected from xbox live while loading

Hello i have received my rainbow six vegas 1 and vegas 2 code from xbox live in 2 messages but the vegas 2 code is the same code as the vegas 1 code. ive been on xbox live support chat with Mac and been told to post my problem here.

messages added below with codes as *

Your pre-order of Tom Clancy's Rainbow Six Siege includes Tom Clancy's Rainbow Six Vegas for Xbox 360 (PEGI:16). Redeem on Xbox 360 or Xbox.com/redeemcode. *****-*****-*****-*****-*****

second message below

Your pre-order of Tom Clancy's Rainbow Six Siege includes Tom Clancy's Rainbow Six Vegas 2 for Xbox 360 (PEGI:16). Redeem on Xbox 360 or Xbox.com/redeemcode. *****-*****-*****-*****-*****"

The promotion is supposed to give you redemption codes for both rainbow six Vegas and rainbow six Vegas 2 for Xbox 360. While I received two separate messages (one for each game) the codes were the same and actually only applied for rainbow six vegas; I
checked the store and it shows rainbow six vegas already purchased but not rainbow six vegas 2. So the message I received for rainbow six Vegas 2 is missing a valid redemption code. How do I resolve this? I contacted customer support and they provided me with
a link that directed me here.

thank you

jonathan

Same thing happened to me. I received both of my messages separately, each containing codes from pre-ordering Rainbow Six Siege, one saying it was for Rainbow Six Vegas 1 and the other for Rainbow Six Vegas 2, but both codes are the same and when used they
each give a digital copy of Vegas 1. I would like a valid code for Rainbow Six Vegas 2.

Hello Burggs,

Do you still have access to an Xbox 360 that you could fire up, sign into your account and launch Rainbow Six: Vegas 2? Sometimes that can do the trick! Then you should be able to switch back to the Xbox One, launch R6:V2 and the console will automatically
sign you in.

~Blitz

I purchased the pre-order of Rainbow Six Siege for xbox one on September 24. As a bonus for pre-ordering this game, I was to receive codes for the two Rainbow Six Vegas games (1 & 2) playable on xbox 360.

I received 2 messages today, one meant for each game. However, the code in both messages were the
exact same, which was for Rainbow Six Vegas 1.

I have no code to redeem for Rainbow Six Vegas 2.

Message 1: "Your pre-order of Tom Clancy's Rainbow Six Siege includes Tom Clancy's Rainbow Six Vegas for Xbox 360 (ESRB Rating: MATURE with Violence). Redeem on Xbox 360 or Xbox.com/redeemcode"

Message 2: "Your pre-order of Tom Clancy's Rainbow Six Siege includes Tom Clancy's Rainbow Six Vegas 2 for Xbox 360 (ESRB Rating: MATURE with Violence). Redeem on Xbox 360 or Xbox.com/redeemcode"