Rainbow Six Siege (Download Code for Rainbow Six Las Vegas 2 not working)

Buyed on 12-12-2015. First Download Code for Rainbow Six Las Vegas worked without Problems. But the Second Code for Rainbow Six Las Vegas 2 is not working. Chatted with Microsoft Support and they give me the order to open here a thread.

:)

 

Rainbow Six Vegas 1 & 2 promo code

Hi,

I bougth the Rainbow Six Siege in Pre-order, but until now a not receive my promo code for Rainbow SiX Vegas 1 & 2 for use in retrocompability on Xbox one.

Promotion Details: Buying the Rainbow Six Siege in pre-order you won a promo code to download rainbow six vegas 1 & 2.

Date of Purchase: 30 september, 2015

Promo Item(s): I do not receive the codes to download Rainbow Six Vegas 1 & 2 for use on XboxOne.

 

No code after buy rainbow six siege

Hello i have buy rainbow six siege. I have no code for rainbow six vegas 1 and rainbow six vegas 2. I waited 3 weeks ! I will like to receive in exchange the season pass for rainbow six siege.

 

Hey there cristiano1976pt.

Sorry to hear you're having trouble with your codes. Can you please clarify the error you get when you attempt to redeem them? Please be sure the region of your account is tied to the correct region, cross-region accounts aren't supported and cause issues
like this.

 

All this things i tested with the Microsoft Support here in Germany. The Ticket ID in Germany was the: 1319600388.

So but i tested it again and again nothing helps i get this error message in german: Ein Problem ist aufgetreten

Versuchen Sie es noch einmal. Wenn es erneut passiert, teilen Sie es uns mit, indem Sie den folgenden Code unter xbox.com/errorhelp eingeben, damit wir es untersuchen können. XBOS-4000

e542a6ea-f614-467d-b53f-19f00dd7a511

2016/01/16 - 08:53:38 UTC

 

Hello

I have bought six Rainbox seat on the live box 23 November 2015 but is never received my microsoft codes ..The Service told me to post here my problem

Thank you

 

Heya cristiano1976pt!

Please be sure your billing and personal ifnormation is correct and up to date. You can check that all over on
commerce.microsoft.com. If you're still having trouble redeeming the code you'll need to reach out to
Phone/Chat support for assistance, I'm afraid we aren't able to offer replacement codes.

 

All my stats are okay... i checked Billing an Personal information. and i hope you are kidding me. started with this problem over chat. then it passed to e-mail support. and from the support i have the e-mail to do it here in this section. so now you want
me again that i go back to chat support. No way... or you resolve this issue or this was the longest time i was by xbox .......

 

Hey cristiano1976pt,

This is an account related issue that is best handled by contacting our phone support team, not publicly on our forums. When you call, I would request a billing specialist and inquire about whether or not your billing account is split with two different
regions. Once this issue is resolved those codes should work.

Please keep us updated with how everything goes!