Racist ad on Microsoft Solitaire and Casual Games: the ad is for Happy in Shape and shows...

Hi Sherry! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this.

Just a gentle reminder that we are only Xbox gamers here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

Based on your description, it would be best you reach out directly to Microsoft Casual Games Support and report this ad as they have the right tools and resources to properly investigate this on their end. Please submit your ticket through the link below:

https://microsoftcasualgames.zendesk.com/hc/en-us/requests/new

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

No problem at all. This link will take you to a page that details what is included in the Microsoft Solitare Collection: Microsoft Casual Games

In order to receive no ads when playing, you have to purchase the premium subscription for the entire collection or for whichever game you'd like to not have ads in.

The Solitaire Collection ran just fine yesterday. It showed the ad, you viewed the ad, then used the "X" in the top right corner, which brought you back to the solitaire game you were trying to play. Today, after the ad runs, it automatically takes you
to the Microsoft store. When you exit the store it brings you back to the solitaire game but runs another ad, then brings you to the Microsoft store. This happens repeatedly and you can't get past the ad to play the game. I'm wondering if the free version
of these games is going to not longer be available, or if MS is planning to fix this issue.

I am experiencing exactly the same problem at the moment. It is happening with Solitaire, Mahjong and Word Games. Funnily enough it doesn't happen with Sudoku which doesn't play ads! The 'Microsoft Casual Games' ad (horrible ad) has never played properly
for months - it plays for a few seconds, freezes for some secs plays again for a few seconds, freezes and then totally drops out into the game - WTF!!?? It makes it extremely difficult playing the Events in Solitaire or even to finish one of the daily challenges
in Mahjong, Solitaire of MUWG. I've restarted the PC to no avail. I had formed the opinion that it is entirely due to the ads not playing nicely. How does one even refer this issue to tech support?

Hi there Steve,

Thanks for reaching out! I'm sorry to hear about the issue with Microsoft Solitaire. Unfortunately, the free version
comes with ads. As far as the game, there should be an upgrade for the game in which removes the ads.

Try taking a look at the Microsoft
Casual Games FAQ for more assistance.

Hope this helps.