Quick fix for "Installation Stopped"

Braders77UK · Jul 14, 2014

For a couple of days I have been trying to find a quick-fix solution for redownloading DLC I had previously purchased.

For others suffering from similar issues, a quick-fix (at least for me) was to unregister my GamerTag from My Xbox Home.

I then tried reinstaling the content, and Presto, the 8 items I was having trouble with installed without any more fuss.

To try this quick-fix for yourselves:

Press Menu button and select 'Settings'

Go down to "My Xbox Home"

Select 'This is not my Xbox home'

Try reinstalling your content

Where required, follow the steps above to reinstate 'My Xbox Home"

Hope this helps.

GT Brad of ***

:)

Kenny H. · Jul 14, 2014

"Installation Stopped"

FunkayFooj, since you have the preview dashboard, you'll want to have your brother report the issue via the preview app on the console, or in the preview forums (forums.xbox.com/.../default.aspx).
If you get a message that says Group Not Found, have him create a post here requesting access:

forums.xbox.com/.../4268.aspx

Also, it sounds like your issue is different, because you are installing from a disc. Usually, turning the Xbox off by holding the Xbox logo on the front until it fully shuts down and unplugging the power cord from the back for 5 minutes will help this.
I always choose Update Later when prompted, because it makes the game install faster.

Even if it works after that, you'll still want to have him report it so the preview team is aware of the issue.

Kenny H. · Jul 14, 2014

"Installation Stopped"

Hey I'm not sure if it'll help, but some people fixed a similar issue by changing their DNS server, which as far as I know isn't listed anywhere on Microsoft's troubleshooting, so it's worth a shot:

forums.xbox.com/.../2058155.aspx

MaximumExtreme · Jul 16, 2014

Thanks for the quick tip. I'll be sure to offer this as a suggestion when helping others.

MaximumExtreme

Thanks for the quick tip. I'll be sure to offer this as a suggestion when helping others.

[EX]

Hi,

OK if you are asked to update the game means you try to install the game from disc.

Just answer the update question with NO during the installation.

After the installation is finished start the game and update it then.

Before you do so I would recommend you to empty the console cash.

If the power is on press and hold the power button at the console for about 10 sec until it's off.

Wait 5 minutes and then try to install the game the way I've told you.

[ A J ]

Hi, AntRu! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

Thank you for the detailed explanation.

- May I ask which Xbox model you are using?

- Do you have any external storage units plugged into your console? if you do, please remove them all and try installing your game directly onto the console's internal storage.

If that doesn't work or you are not using external storage with your console, then please give this a try:

- Eject your disc, and leave it out throughout this process.

- Go to Settings > Devices & connections > Remote features, and make sure Remote Features are enabled for your console.

- Restart your console.

- Download the Xbox mobile app and connect it to your console.

- Look for your game through the app's search bar.

- Select "*Download to console". This should trigger a digital download for the game, even if you've never purchased it digitally.

- Wait for the game to complete installation and insert the disc, then try launching the game.

Please let me know if this works.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Try downloading the game digitally by following the steps below:

1. Cancel the installation and remove the disc.

2. Perform a powercycle on your console.

A. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

B. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

3. Launch Xbox app on your phone and search for the game.

4. Click the game and choose "Download to Console"

5. Wait for the game to install completely before inserting the disc to play it.

WavyDavy1

Hey again. I've found a solution in this post: https://answers.microsoft.com/en-us/xbox/forum/all/apps-give-me-installation-stopped-error-0x80072f8f/c8628172-363c-4cf1-b7df-8c6eab2412a2?page=6

Just follow the instructions in the reply by QUICK FADE and you should find that fixes any downloading and installation issues.

Quick fix for "Installation Stopped"