Quests. Why am I getting an "Ineligible" error?

I am a gold member in good standing. I have completed quests month after month and have received rewards for them. I’ve completed all of April’s quests, and when I go to the quests page to check my status, I get a message saying “Ineligible. Oops! Sorry
about that! It looks like you’re not eligible for this program. We appreciate your interest though!”

I know I’m not the only one having this issue, as a simple google search shows several reddit threads where people are complaining of the same problem. Again, I meet all the requirements for eiligibility. What gives?

:)

 

Why am I ineligible?

So I went onto the Xbox Live Quests page to see if I completed my quests for April and it said on there that I am ineligible for that program. Why would I be ineligible? Also, I completed the quests for March and never got anything. Can someone help me?

 

Why am I ineligible?

So I went onto the Xbox Live Quests page to see if I completed my quests for April and it said on there that I am ineligible for that program. Why would I be ineligible? Also, I completed the quests for March and never got anything. Can someone help me?

 

For help with quests, you'll need to post in the sales and promotions forum.

 

Hello,

This forum is for Xbox Live Rewards issues only. If you are asking about a general Xbox promotion, you should try reaching out on the general Sales and Promotions forum for more specific assistance.