Question regarding prize

Hello,

First let me say thank you very much for everything you do for the community!

I received a private twitter dm on the 5th stating I had won something and that I needed to fill out the attached form w/address to receive it but there was no attached form. I sent a follow up twitter message letting them know I didn't receive a form and
it shows as having been read but have not received a response on what to do.

I'm assuming due to E3 that messages will be delayed a bit but I just want to make sure we're doing everything correctly. We are a family of Microsoft fanboys and fangirls so even just the opportunity has been thrilling.

Thanks again.

:)

 

Gwent Crack the Keg Reward

I won two prizes from the Gwent Crack the Keg promotion approximately two weeks ago. I received an email immediately regarding the prize I won second, but I still haven't received an email regarding the prize I won first. When should
I expect to receive a notification?

 

Gwent Crack the Keg Prize Question

Good morning,

I won two prizes from the Gwent Crack the Keg promotion approximately two weeks ago. I received an email immediately regarding the prize I won second, but I still haven't received an email regarding the prize I won first. When should I expect to receive
a notification?

Thanks!

 

Hey Ecko,

We'll reach out to our Twitter team and try to clear this up. Could you use the "Message" function here on the forums (the envelope button on this post marked "Message") and send me your Twitter handle so we can track your message down?

 

Hi XBLRewards8,

Thanks for the help. I sent a message to you as requested.

Thanks again for your time,

Ecko

 

Hello Ecko,

Thanks for the message. We communicated with our social media team, and they confirmed your handle. They informed us that they should be messaging you back shortly, so check your messages! Apologies for any anxiety caused.

 

No problem at all! We were definitely excited and just worried that we did something wrong. Thanks again for all of the help, it truly is appreciated. Great E3 by Microsoft btw!!