Question regarding pre-order credits AFTER transition to Microsoft Rewards

Hello Griffin11287,

For any questions about how your account will work after the transition, you should reach out to Microsoft Support via the link in our FAQ:

Where do I go to get help, more information, or to give feedback?

• If you have feedback about Microsoft Rewards, please send us an email at L: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.
• If you need any help with your account after it transitions to a Microsoft Rewards account, contact us.
• For additional information about the transition and your Xbox Live Rewards account, you can reach out to us on our dedicated Xbox Live Rewards support
  forum or on Twitter @XboxLiveRewards.
• For more information about the Microsoft Rewards program, click here.

Hello Tdog71 nl,

Unfortunately, it seems like your questions are mostly about how Microsoft Points are awarded in the Microsoft Rewards program. We are completely separate from that program, so you should reach out to their support team via their website for better suited
assistance. Regarding your second question, you can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

MyVIP had a recalibration for the last few years. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015
and December 2016. We did not recalibrate this year (December 2017). You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/). Since your only purchases so far this year was
three pre-orders in March, you have only earned Credits from the Games on Demand offer. Pre-orders are not eligible for MyVIP, as stated previously, and do not award progress or payback.

On a further note, we do not see any of the purchases you describe above. If you only made these purchases recently, please keep in mind that it takes us 96 hours to process new activity.

Regarding your third question, you can read more about the transition to Microsoft Rewards in the FAQ that is linked in the pop-up on the Rewards site. For example, your Credits will be converted to currency and deposited, and not combined with your current
Point amount:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on 31 May 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June. You will then have 1 year to spend that currency on digital items from the Microsoft Store.

Microsoft Reward levels are not the same as MyVIP star levels:

What will happen to my MyVIP Star Rank in Microsoft Rewards?



MyVIP Star Ranks are not part of the Microsoft Rewards programme. If you are an Xbox Live Rewards member with a MyVIP Star Rank and you transition to Microsoft Rewards, you will receive special benefits in Microsoft Rewards for a promotional period until
31 December 2018. Click here to learn more.

Again, for any questions about your account after it transitions to Microsoft Rewards, we recommend contacting Microsoft Support for a better informed response, via the link in the FAQ:

Where do I go to get help, more information, or to give feedback?

• If you have feedback about Microsoft Rewards, please send us an email at L: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.
• If you need any help with your account after it transitions to a Microsoft Rewards account, contact us.
• For additional information about the transition and your Xbox Live Rewards account, you can reach out to us on our dedicated Xbox Live Rewards support
  forum or on Twitter @XboxLiveRewards.
• For more information about the Microsoft Rewards programme, click here.

Hello vini3625,

Opt out Credits will be deposited by the time your region is fully transitioned into Microsoft Rewards, and Xbox Live Rewards fully ceases for your region. You can see the timeline for the transition in your region in the transition FAQ. Gems have a value
of one Xbox Live Rewards Credit, or one Microsoft Point, as mentioned in the transition email.

Hello DopeMelXL,

Since we only deposit around the middle and end of the month, since you requested your deposit on the first this month, it will be a part of the mid-month deposit. Regarding the last deposit, from the transition FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

Hi AKM2OO9. Per our FAQ, Rewards Credits for the pre-order will be awarded after the offer period.