question about locked accounts

vAsHdStAmPeDe41 · Jul 24, 2015

I want to know what would be the reason or reasons why an account would be "locked" when trying to sign into the xbox; it refers people to the website to unlock it, however if its a Microsoft domain (outlook, live, Hotmail) signing in it will be locked also;
so escalating the issue is the only way to get it unlocked; so if the profile hasn't been on any other consoles , my question remains how does it get locked in the first place????

:)

Andy Mulligan · Jul 24, 2015

Problem with a bonus DLC and a question about a achievement-.

First question: No, it's not possible to transfer over achievements.

Second question: Some DLC is locked to one account, and not useable by other accounts.

onyxishere · Jul 24, 2015

Help! My Xbox Live Account was Hacked!

Also, be aware that the account in question will be locked up for up to 30 days while they investigate.

xFR3AKonaL3ASHx · Jul 24, 2015

When you go to sign it it will say that you are locked, please verify your proofs, your security proofs will automatically load to the next screen, Here it will ask you to choose one of your proofs, if you have more than one. Also, I recommend getting the
Google Authenticater app, this app is an added security and is amazing!

If it was locked, it was because your password was entered in wrong, or someone was trying to access your information on an unknown device.

xFR3AKonaL3ASHx

When you go to sign it it will say that you are locked, please verify your proofs, your security proofs will automatically load to the next screen, Here it will ask you to choose one of your proofs, if you have more than one. Also, I recommend getting the
Google Authenticater app, this app is an added security and is amazing!

If it was locked, it was because your password was entered in wrong, or someone was trying to access your information on an unknown device.

Courtney Todd

Hi Ayden, my name is Courtney and I would be happy to help.

I'm sorry that you are going through this situation, I want to mention that this is only a Microsoft public forum where we are players like you who help other players with basic problems. This means that we are not Microsoft employees, so we cannot get this type of information.

From what I understand, the only way to recover the account is through the recovery form. In fact, Support cannot help in this type of case either since they are not authorized to do so, leaving said form as the only alternative. I would appreciate it if you would contact Support more to get a little more Help/Information.

Support: https://support.xbox.com/contact-us/

I hope you understand, I wish you good luck.

Best regards,
Courtney.

Kiesey

If you have a question about a banned account please ask your question in section 15 - My LIVE account was suspended of the support forums. See the link below.

Locking thread.

forums.xbox.com/.../41.aspx

PerAmadeus

I would check your power. Chances are if you are supplying the incorrect power to a box from another country it will not turn on. Hope this helps.

isaach77

Every Xbox one is region free. And any game from any store will play on the Xbox one.

question about locked accounts