Quantum Break Pre-Order Bonuses not received

Discus and support Quantum Break Pre-Order Bonuses not received in XBoX Sales and Promo to solve the problem; I pre-ordered Quantum Break on 2/14/16 through the Xbox one game store and I received my code for Alan Wake's American Nightmare, but I have not... Discussion in 'XBoX Sales and Promo' started by MiCl2oN, Apr 4, 2016.

  1. MiCl2oN
    MiCl2oN Guest

    Quantum Break Pre-Order Bonuses not received


    I pre-ordered Quantum Break on 2/14/16 through the Xbox one game store and I received my code for Alan Wake's American Nightmare, but I have not received the codes for Alan Wake or my Quantum Break Windows 10 code.

    :)
     
    MiCl2oN, Apr 4, 2016
    #1
  2. CryonicEFX
    CryonicEFX Guest
    Quantum Break pre-order bonuses have not been delivered

    I have not received any pre order bonuses or codes from my Quantum Break pre order as well.
     
    CryonicEFX, Apr 4, 2016
    #2
  3. Pulsar Thunder
    Pulsar Thunder Guest
    Still haven't received pre order bonus for quantum break.

    I pre ordered quantum break but I never received any of the pre order bonuses.
     
    Pulsar Thunder, Apr 4, 2016
    #3
  4. SirSlackalot-F68F4E19-36BB-4824-A316-05A2C3458840
    SirSlackalot-F68F4E19-36BB-4824-A316-05A2C3458840 Guest

    Quantum Break Pre-Order Bonuses not received

    Hey Micl2oN!

    As per the FAQ posted here
    forums.xbox.com/.../2143012.aspx    , the codes should come within 7-10 business days after Launch. Hang tight I'm sure you'll get the rest Quantum Break Pre-Order Bonuses not received :)

    Xbox Store:

    ◾Alan Wake's American Nightmare (Delivered 7-10 days after purchase)

    ◾Alan Wake + The Signal & The Writer DLC (Delivered soon after Quantum Break's release)

    ◾Quantum Break for Windows 10 (Delivered soon after Quantum Break's release)

    Note: If you have any issues with the delivery of the codes, or you accidently delete your message with the codes, please create a new post over at our Promotions & Special Offers on Xbox One forum to receive assistance. Xbox Forum Staff will respond 24-72
    hours after your post is created.
     
    SirSlackalot-F68F4E19-36BB-4824-A316-05A2C3458840, Apr 4, 2016
    #4
  5. CryonicEFX Win User

    Quantum Break pre-order bonuses have not been delivered

    I have not received any pre order bonuses or codes from my Quantum Break pre order as well.
  6. SirSlackalot-F68F4E1 Win User

    Quantum Break Pre-Order Bonuses not received

    Hey Micl2oN!

    As per the FAQ posted here
    forums.xbox.com/.../2143012.aspx    , the codes should come within 7-10 business days after Launch. Hang tight I'm sure you'll get the rest :)

    Xbox Store:

    ◾Alan Wake's American Nightmare (Delivered 7-10 days after purchase)

    ◾Alan Wake + The Signal & The Writer DLC (Delivered soon after Quantum Break's release)

    ◾Quantum Break for Windows 10 (Delivered soon after Quantum Break's release)

    Note: If you have any issues with the delivery of the codes, or you accidently delete your message with the codes, please create a new post over at our Promotions & Special Offers on Xbox One forum to receive assistance. Xbox Forum Staff will respond 24-72
    hours after your post is created.
  7. Misses Quinzel Win User

    Not received the Pre-Order Bonuses of Quantum Break

    Thanks for the response, haricr! It looks like the team that investigates these issues has determined you redeemed your code after 4/10. It was stated on the terms for the promotion, before it ended, that codes needed to be redeemed before 4/10 for users
    that purchased from the Microsoft Store (in specific regions). Because of this, you should only have received the Alan Wake game.

    We're sorry for any inconvenience this may have caused. Please keep an eye out on
    news.xbox.com and
    majornelson.com     for any future promotions you may be interested in. Thanks for posting!
  8. Mister Maka Win User

    Not received the Pre-Order Bonuses of Quantum Break

    Hey there haricr!

    Can you clarify when you redeemed the code you purchased from the store? If the code was redeemed after the 10th I'm afraid you would not be eligible for this promotion.
  9. bowski477 Win User

    Pre order bonuses for Quantum Break not received

    Hey there, Support is investigating the issue with users not receiving their pre-order content from pre-ordering Quantum Break. All eligible users will receive an Xbox Live message with further information.

    Sorry for the frustrations.
Thema:

Quantum Break Pre-Order Bonuses not received

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