Quantum Break pre-order bonuses have not been delivered

On 4/4 I purchased "Quantum Break" and pre-loaded the game to my console, I still have not received "Alan Wake" or "American Nightmare" promo items as promised. This week I spoke with the chat support on three different occasions only to be told "wait less
than 24 hours and you will have it" or "you need to delete your profile because it may be corrupt", honestly it's been a bit ridiculous. I just want to receive what I have paid for, hoping you can help.

GT: INGMANIA

:)

 

Quantum Break / Alan Wake Codes

I pre-ordered a digital copy of Quantum Break and I have not received the advertised pre-order bonus codes for Alan Wake: American Nightmare, Alan Wake (+DLC), or the Win10 version of Quantum Break.

 

Not received the Pre-Order Bonuses of Quantum Break

I pre-ordered the Quantum Break game on (03/11) from Microsoft ecompany store.
I have still not received the my pre-order bonus code for

1. Quantum Break Windows 10 game

2. Alan Wake’s American Nightmare

 

Hey there, Support is investigating the issue with users not receiving their pre-order content from pre-ordering Quantum Break. All eligible users will receive an Xbox Live message with further information.

Sorry for the frustrations. Official forum support will return on Monday.

 

Thanks! Do I need to post again on Monday, or will this suffice?

 

I have not received my Alan Wake download code for pre-ordering Quantum break.

PLEASE help

 

Same here.. And I was told to wait until Friday?

 

Sono passati 10 giorni dal mio acquisto di quantum brake,ma ad oggi ancora nessun codice per scaricare Alan wake!!!!!

GT.

 

Also have not received my Quantum Break pc code or my Alan wake codes.

 

I have not received any pre order bonuses or codes from my Quantum Break pre order as well.

 

I have yet to receive any of my codes too.

 

Heya everyone.

As bowski477 mentioned, we're investigating the issue with users not receiving their pre-order content from pre-ordering Quantum Break. All eligible users will receive an Xbox Live message with further information.

Thank you for your patience!