Quantum Break Codes

I preordered Quantum Break through the xbox store on April 4th at around 8:00PM est. I haven't received codes for anythong, no alan wake or windows 10. I noticed on my email receipt which I received at 8:07pm EST that my purchase date says April 5th. I contacted
support and was assured I would still receive codes as long as it was purchased before April 5th in my time zone. I'm starting to think that isn't going to happen. Can anyone assist me please?

Thanks!

:)

 

I preordered Quantum Break in february and still havent received my code for Alan Wake: American Nightmare

I preordered Quantum Break in february and still havent received my code for Alan Wake and Quantum Break (W10 code)

 

Quantum Break Pre-Load code bonus for Windows 10 Amazon

Hello guys. I bought Quantum Break Pre-Load digital code for XBox One on Amazon and I have not receive my Quantum Break Windows 10 digital code yet!

I bought Quantum Break Pre-Load digital code for XBox One on Amazon on April 4-th because Amazon said they will give me Quantum Break Windows 10 digital code. I redeemed the XBox One Quantum Break Pre-Load digital code on xbox.com on April 4-th. Today is
April 15-th and I have no Quantum Break Windows 10 digital code. I check my xbox.com account messages every day and there is no any message with my code.

I do not have XBox One or XBox 360 console, so I use xbox.com.

Here is the product description from Amazon:

"Redeem your digital copy of Quantum Break by April 10, and receive a free digital copy of Quantum Break for Windows 10.*

*Free Quantum Break Windows 10 game offer valid at participating retailers in the US while supplies last. Physical game discs and bundles with Quantum Break game discs are excluded from this offer. Quantum Break Xbox One codes inside bundles must be redeemed
on the console or at Xbox.com by April 10, 2016 11.59 PM Pacific Time. Windows 10 game redemption code will be sent via Xbox system message 7-10 days after the redemption of the Xbox One Quantum Break game code."

Please help me!

 

Hey there XxChaoticxX.

I recommend signing into
commerce.microsoft.com and verifying the date the transaction for Quantum Break went through. Purchase time can vary depending on your time zone and if you purchased the game at the time the game was unlocked you would not be eligible for this promotion.

Let us know what you see on that website.

 

It says 4/5 just like the receipt but when I bought it it wasn't unlocked. It was around 8pm est on the 4th.

 

Hate to say it, but you won't be getting your codes. They scammed me too.

 

It's been 9 days and still no PC code for quantum break or Alan wake,

Been on the phone with Xbox and remedy and I'm getting no where..

I'm not very happy, when u tell us your going to do something, u should do it..

 

I hope they do something to fix this but if not that's fine. There are plenty of options other than the xbox store I can and will use in the future.

 

Hey, guys! We're investigating the issue with users not receiving their pre-order content from pre-ordering Quantum Break. All eligible users will receive an Xbox Live message with further information.

Thank you for your patience!