Quantum Break Codes & Microsoft Support

Discus and support Quantum Break Codes & Microsoft Support in XBoX Sales and Promo to solve the problem; In short... Pre-order game on the 4th. Never received any codes at all. Contacted support through chat the first time, only to be sent here to post... Discussion in 'XBoX Sales and Promo' started by Voiceless19, Apr 23, 2016.

  1. Voiceless19
    Voiceless19 Guest

    Quantum Break Codes & Microsoft Support


    In short...

    Pre-order game on the 4th. Never received any codes at all. Contacted support through chat the first time, only to be sent here to post in a forum. Funny how replies only came from fellow Xbox users. Contacted support through chat a second time. Rep
    was great by telling me she would refund the game for me for all the hassles. 4/23 rolls around.....still no codes? Decide to play QB when suddenly I'm prompted to purchase it? Call Microsoft Support....was told that when they refunded the money I lost
    rights to the game. ...what???? Sat on the phone for an hour with them.

    So......I had to buy the game again. Nice the money was refunded to my MS account...(really?) Now I probably won't receive any codes at all.

    What a joke This is just terrible support for something that your rep did. I was never told that I wouldn't have access to the game.

    :)
     
    Voiceless19, Apr 23, 2016
    #1
  2. mbaker1129
    mbaker1129 Guest
    Alan Wake code and The Signal and The Writer add-on codes

    I purchased a digital download code of Quantum Break from amazon and never received the Alan Wake codes through Xbox live messages. In the item description it says, "Includes an additional full-game download of Alan Wake, the Xbox 360 game playable on Xbox
    One, as well as The Signal and The Writer add-ons (download code will be delivered via an Xbox Live message 7-10 days after downloading Quantum Break)." It has already been 10 day since i redeem my Quantum Break code.

    http://www.amazon.com/Quantum-Break...&qid=1464291203&sr=1-1&keywords=quantum+break
     
    mbaker1129, Apr 23, 2016
    #2
  3. Eelco Akker
    Eelco Akker Guest
    Still haven't received xbox message for Alan Wake and DLC after purchase of Quantum Break Digitally

    https://www.amazon.com/Quantum-Brea...&qid=1467742742&sr=1-1&keywords=quantum+break

    Bought the Quantum break game (see link above), should have received Alan Wake and DLC via XBOX message, bought on may 16, still haven't received it. Chatted xbox support, they forwarded it to this forum.

    What do I have to do to receive it?
     
    Eelco Akker, Apr 23, 2016
    #3
  4. Madman with Box
    Madman with Box Guest

    Quantum Break Codes & Microsoft Support

    When you refunded the game they revoked your digital license.
     
    Madman with Box, Apr 23, 2016
    #4
  5. Smwutches
    Smwutches Guest
    That's generally what a refund is in any business. You're returning the goods/services you purchased. Since they refunded the game, you no longer own it.
     
    Smwutches, Nov 3, 2018
    #5
  6. Mister Quimby Win User

    Quantum Break Free Windows 10 Code missing

    Hey there TXDragon68!

    Just to clarify did you purchase the physical disc version of Quantum Break? Also, did you purchase Quantum Break from the Microsoft Store? If so, you will not be receiving a code for the Windows 10 version of Quantum Break. For further details check out
    the
    Quantum Break FAQ     page. Thanks in advance!
  7. Mister Cizl Win User

    Quantum Break code for Windows 10 issues

    Hey Steve! All of the Quantum Break codes are redeemable on an Xbox One but they are all intended for a PC download of Quantum Break. When you install Quantum Break on the PC do you get an specific error codes or messages?
  8. Mister Beep Win User

    Received both Alan Wake codes but PC Quantum Break doesn't work.

    Hey EasyStreetZ009,

    Are you redeeming your Quantum Break for Windows 10 code through the Windows Store on your Windows 10 PC? For steps to do so, check out our

    Redeem Quantum Break on Windows 10     support page.

    Let us know how it goes!
  9. Mister Beep Win User

    quantum break prorder bonuses

    Hey there!

    Alan Wake codes will go out 7-10 days after Quantum Break's release, similar to Quantum Break on Windows 10 codes.

    Post up a new thread if you don't get your codes 10 days after Quantum Break's release! :)
  10. Mister Beep Win User

    Windows 10 code from Quantum Break pre order not received

    Hey there!

    Quantum Break on Windows 10 codes will go out 7-10 days after Quantum Break's release, similar to the Alan Wake codes.

    Post up a new thread if you don't get your codes 10 days after Quantum Break's release! :)
Thema:

Quantum Break Codes & Microsoft Support

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