Px4 Headset, party voice not working

Hello MS Support,

I bought a PX4 Turtle beach headset with a Microsoft adaptor.

The sounds of the game is working fine however I can't speak with my friend in a party.

They can hear me but I cannot hear them.

If I plugged the headset we have when we buy the Xbox then unplug and plug my PX4. I can hear them till I speak after that, I cannot hear them again.

are you aware of that issue? is this a configuration issue? MS need to update the controllers?

Regards

Samikaz

:)

 

Px4 Headset, party voice not working

Have you updated the mixer with the latest firmware?

 

Px4 Headset, party voice not working

Hi there...

my first question...

1. Have you updated the controller via USB while this headset is turned on and plugged into the stereo adapter?

2. I dont have Turtle beach headset but maybe its worth asking TB support if you should use this adapter instead of the xbox one stereo adapter -

www.turtlebeach.com/.../xbox-one-adapters

Sound (game only) should come in from the adapter wireless if you have connected the sound output correctly. It sounds like you have as it works, not plugged in.

Chat, is the only reason you are plugging in this into the stereo adapter so what I'm reading is that, when you plug in the headset, this is where the problem begins.

I see on the TB website that they are pointing everyone to "their" adapter.

Which adapter are you using? The Xbox One stereo adapter or the TB stereo adapter?

If its the Xbox One stereo adapter, I would suggest contacting TB support to understand the difference between the two.

 

Hi there,

it's me again...

I did further check and here is my findings:

If I use the PX4 without plugging it the controller, I can hear my friend. As soon as I plug it, I cannot hear them.

Which mean that the voice works via the Bluetooth connection of the headset but not via controllers.

The original headset send and receive the voice via the controllers.

There are two solutions:

-1 my cable between headset and controller cannot receive the voice and can only send it as my friends are able to hear me.

-2 The PX4 has to receive the voice from the Bluetooth and not via the controllers, which mean it's a software issue.

Did anyone else is using that Headset and has it working in party?

Did anyone had that issue with another headset and fix it? if yes, how?

Is this a known issue that MS will fix in a next coming update?

Regards

Samikaz

 

Hi...

Can anyone from the support acknowledge that issue?

It would be nice to see that someone read it and try to investigate.

Regards

Samikaz

 

I was in the wrong section. I created a topic in accessories.