Pv6?

I don't know if this has anything to do with it, but when I look up wireless connection status with my laptop it says pv6 no internet access. I think it might have something to do with why the xbox won't connect to the wireless.

IPv6 support starts with your ISP. Contact your internet provider to see if they support IPv6.

Hi, Kate. I’m Arturo, and I’ll be happy to assist with your inquiry today.

I think, do you mean IPv6?

If that’s correct, let me share information about it:

“Internet Protocol version 6 is the most current network protocol, offering several improvements over IPv4. Most important, IPv6 expands the number of possible IP addresses (the unique numbers that represent every device on the internet). And—most useful for Xbox—the expansion removes the need for Network Address Translation (NAT), which can interfere with multiplayer gaming and chat over IPv4 networks.”

Additionally, “Your Xbox works normally without IPv6 connectivity. However, for the best possible experience, we recommend enabling IPv6 on your network. Several Xbox features already make use of IPv6, and we’re building more.”

You can find this information and more by visiting the dedicated article about IPv6 Microsoft created:

https://support.xbox.com/help/hardware-network/connect-network/ipv6-on-xbox-one