Puzzles will not download

Points were deducted, when selecting download, the box says downloading but nothing happens. This is on my new Dell laptop. The puzzles will download on my desktop.

:)

 

Cannot download puzzles. reduces coins but will not download puzzle.

Cannot download puzzles. reduces coins but will not download puzzle.

 

jigsaw puzzle downloads and daily puzzles

My puzzle downloads will not download after ducting my gold coins. The coins are taken and puzzles will not download. Also, the daily challenge puzzles will not download and this has been going on for the last two months. When will this be fixed. I really
enjoy the puzzles, but am getting tired of my free and downloadable puzzles not downloading.

Please fix this. Thank you

 

This is happening to me as well. Bought several puzzle packs, which say they are downloading...

Still waiting.

And waiting.

And waiting.

This isn't fun anymore.

 

Same thing is happening to me.. anyone find a fix?

 

Fighting the same issue since I got my HP ProBook

 

So another user who was having this same problem. He figured out how to fix it for his computer, and I recommend trying this as well:

In the Windows Search Bar type "choose which apps can run in the background".

Click on the icon in the search that appears.

Scroll down the window list until you find Microsoft Jigsaw.

Set the switch next Jigsaw to ON (or toggle it OFF then ON).

Then launch Jigsaw and see if it downloads the collections and/or Daily Challenges.

Please write back if it works, good luck!

 

Thought maybe uninstalling and reinstalling might help. Nope. Now, the puzzles I did have are gone and will also not download.

Also, just noticed that the Daily Challenges are not downloading either.

A real pity as I was really enjoying this puzzle game.

I can only hope that someone is looking at our concerns.

 

My problem is the same too. Nothing new puzzle download, nor daily challenges download. Daily challengy is downloding permamently as cca. 10 %. End in this point is stopping. Finally is closing the game window.

 

Hey guys,

To anyone who may be coming across this post with similar issues, try Pieyow's suggestion to see if that helps. If the issue continues, please be sure to post a new thread for further community assistance.

Thanks!