Puzzles don't download, just keeps spinning. Updates down download either

My laptop bit the dust. I want to play my puzzle collections on my desktop but it won't update nor download the puzzles either.

Yer that is ticked I think i have pointed it down to when the xbox is checking for updates for games. So it must spin up check update for one game spin down then spin up check a different game and so on son till it stops check. So hopefully Microsoft find
out and just can keep the HDD spinning till it has checked all games for updates because it cant be good for the drive to keep spinning up and down. Dose anyone no a way to tell Microsoft about this issue? Thanks

It is possibly downloading content before it shuts down, turn off background downloads and hopefully you should not have any more delayed power offs, the fans keep spinning as long as the unit is on.

I don't think that it should work like this. A hard drive takes a few seconds to spin up from sleep. If updates are available and need to be downloaded, there's no reason why the console couldn't just spin the drive up, then do it.

hiwelln;

My problem seems to have partially cured itself. Partially, because the app still will occasionally dump me out. I haven't taken the time to completely research the why, but here's a couple of thoughts:

1. When you first load the app, click on the Classic Jigsaw panel, then click on "Downloadable collections" BEFORE you try to open any puzzles or do anything else.

2. Don't click on "See all collections", only on Downloadable collections".

3. If these don't work, just keep trying different approaches, i.e. stop in the middle of solving a puzzle, then go back to "Downloadable collections', etc.

I don't know why either of these should affect anything, but they seem to. Hope this helps.