puzzle and sudoku both freezing with ad upload

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I am having the same problem. MS has yet to answer except to post their standard answers once or twice when I search. This problem is on their end and they don't seem to want to fix it or respond.

I am having the same problem. MS has yet to answer except to post their standard answers once or twice when I search. This problem is on their end and they don't seem to want to fix it or respond.

Give feedback, submit suggestions, ideas & request & Vote for BC Game Titles here: https://xbox.uservoice.com/

This problem has plagued my game playing in both jigsaw and Sudoku for over a month now. It seems that certain ads (yesterday it was the add for the NBA) cause my game play to freeze up. The timer (if I am playing the timed jigsaw)
continues to run (you can see the seconds ticking off) but you can do nothing in either game. Sudoku just sits there. If you happen to still be there when the ad changes, you may be lucky enough to make an entry in the puzzle. In the Jigsaw daily challenge,
the same problem exists. You could be in the process of moving a puzzle piece when the ad changes and your movement just stops and nothing moves again until the ad changes.

It is a most annoying problem and one that will very soon cause me to stop playing the various challenges as it is too frustrating. Recently I played the three Sudoku puzzles and it took over six hours to be able to complete them. Not because I couldn't
figure them out but because they continually froze up. Restarting the pc seems to do nothing to resolve the issue.

Hopefully someone from Microsoft reads these entries and can find someone to look into the problem.

Ads once again freezing and crashing Jigsaw AND Sudoku