Purple screen (Xbox Series X)

Hello, samantha. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Would you please share a picture so I can better evaluate the purple screen?

Also, are you able to test it on another TV to see if the issue is still there?

Waiting for your kind reply.

Hi Ellie

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I'm sorry for your issue; unfortunately, if you have also reset the console, I fear a technical intervention may be necessary. Even though it probably won't change anything, you could try connecting it to another TV to see if the problem persists.

Anyuway, I'm writing the reset procedure to confirm that you've done everything correctly.

To reset your console

Press the Xbox button to open the Guide.
Select Profile & system > Settings > System > Console info.
Select Reset console.

You can choose between resetting and removing everything or resetting and keeping games and apps. I suggest starting with the second option first, and then perform the reset and remove everything only if the issue is not resolved by keeping games and apps.

It's important you know that "Reset and remove everything" restores the console to factory default settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps, will be deleted.

Further information at
https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

If you have performed everything correctly and the issue persists, I recommend contacting technical support.

https://support.xbox.com/contact-us

Additionally, even though you should have restored all settings to factory defaults after resetting the console, I'm providing you with a link to a support page on black screen issues. You can always try following any procedures listed there if you wish.

https://support.xbox.com/help/hardw...tv-or-monitor-screen-is-blank-while-connected

KInd regards
Renato

Kind regards
Renato

The TV background is purple. It is not because of the XBOX. There is 0 picture coming from the Xbox. I was saying the only way I could get to the screen with the purple background (HDMI 1) is for something to be hooked up and turned on out of the HDMI 1
port. The HDMI 1 background is purple.

Oh because i seen red,blue,purple xbox 360 boot screens and blue xbox one boot screen...

I’m having similar issues with my series s. Mine is only 3 months old. No purple blotches with mine, just blocky graphics and jumpy with screen freezing for a half second or so during busy action gameplay.