Purhaces do not go through

For help with billing issues, you'll want to contact support. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hello ivorplayedallot,

After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution. To be clear, you are not "losing" any points, and your account is continuing to accumulate and generate Credits
as normal.

Hey, GOLDEN!

It looks like you've been unlocking some achievements that I can see here on
your profile. Are you still running into issues with the achievements not popping? If so, we'll want to troubleshoot further.

Thanks for posting!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hello DHX,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

From
https://forums.xbox.com/en-US/thread/f7ec754b-f7dd-4643-94c8-cce6a0ad0dab

If you're looking to get some assistance on an Xbox Live Rewards program issue, post your inquiry at the Xbox
Live Rewards Questions Support Forum. When you make a post, change the "Type" to "Support" and we'll help you there.

FOLLOW THE INSTRUCTIONS ON HOW TO GET HELP

I have posted a queetion three times already and it doesn't appear anywhere on support. I didn't even get an email confirming that my inquiry was received.