Purchasing the same game online (accidentally)

BLK OBLIVION · Jan 7, 2016

ok so i woke up this morning to find a email that i have purchased lego marvel ($100) as of 2110hrs(EST) yesterday. somehow my little brother purchased it without my key code (note my brother is 6 and autistic so he doesnt know what he is doing),
no one in the family knows my key code i put on the console but i. i would totally want a refund but i know i cant (totally BS) but thing is last year 2 March 2015 i bought the exact game for $90 for my lil bro. i have the record of buying the game last year
but i cant seem to post the pictures of both purchases (last night and last year)

how the heck did a kid purchase the same game??? i went to see if i could purchase the lego marvel again but it takes me to the screen that says download again. so i am totally flipping confused. but is there really no way to get a refund at all in these circumstances???

iv got my console locked tight that it needs my key code to do anything.

:)

Arkangel612 · Jan 7, 2016

Accidentally purchasing a game

I accidentally bought the game 'Saints Row Gat out of Hell' on the Xbox 360, but I wanted to buy it for the Xbox One. Please make a cancellation of transaction , I will buy it on the Xbox One!

Smwutches · Jan 7, 2016

Accidentally purchasing a game

You would need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

BLK OBLIVION · Jan 7, 2016

cant ind the edi button but could this be somehow microsoft fault? like a bug double purchasing or something

onyxishere · Nov 2, 2018

If the game was purchased twice you should be able to get a refund on one of the purchases. You'll be able to see past purchases at commerce.microsoft.com so you can prove the game was purchased twice.

What you can do to request a refund is give phone support a call. Explain to them what happened (they'll be able to see your past purchase history as well so give them the exact date you originally purchased the game) and they should be able to help you
out.

If you live in North America dial 1-800-469-9269

As for the key code, I can't explain what happened there but perhaps it may be prudent to require a password at sign in from now on just to be sure.

BLK OBLIVION

cant ind the edi button but could this be somehow microsoft fault? like a bug double purchasing or something

onyxishere

If the game was purchased twice you should be able to get a refund on one of the purchases. You'll be able to see past purchases at commerce.microsoft.com so you can prove the game was purchased twice.

What you can do to request a refund is give phone support a call. Explain to them what happened (they'll be able to see your past purchase history as well so give them the exact date you originally purchased the game) and they should be able to help you
out.

If you live in North America dial 1-800-469-9269

As for the key code, I can't explain what happened there but perhaps it may be prudent to require a password at sign in from now on just to be sure.

FabryZio3

Hey there

Be sure that you purchased the game with the same account...

And check if you buy accidentally a copy for PC

GUNZSPEAKLOUDER

Hi,

I accidentally bought a R rated movie "Fist Fight" for my 10 year old son. I would like a refund, exchange, or credit. Hope this is the right place to make the request.

Thanks,

Juan Peters

gamer tag:

DigitalAssassin

Hi there, please don't post information like reference numbers.

I believe you should contact phone support for this one, I'm sure they'll be receptive if you explain what happened:
support.xbox.com/contact-us

Purchasing the same game online (accidentally)