Purchasing replacement power supply

Hello,

I placed an order for replacement power supply (Order number: SR# [Mod Removed].

I then received an e-mail from support for accessories exchange.

Is it possible that I just buy the replacement power supply for $350 instead of exchange?

There's something loose inside the power supply that when I shake it I hear the noise of small plastic thing knocking around, but otherwise the power supply is working OK. I just want to purchase a backup.

:)

 

Xbox 360 Slim (250GB) immediately shuts off after turning it on.

I have had this problem in the past with my xbox and the replacement of the power supply has proven to fix it. Be sure to check out other outlets as well as your power strip as others have suggested to verify before purchasing a new power supply.

 

XBOX ONE Died. What to do?

wondering if you got advanced replacement just on the power supply or the whole console? I have a dead power supply and they told me advanced replacement was not an option just for the power supply.

 

If I'm reading your post correctly I see that you received an email with a $350 charge. If this is the case you should contact phone support as this is a billing issue that only they can handle.

 

No, I have not received any charge. The e-mail instructs me to send the broken part in and they will send a replace within 3-5 days. But I just wanted purchase the part, not exchange it.

 

Is there nothing wrong with it? It would still be covered under warranty which would be why they are offering to replace it.

 

Sounds like the system thinks you want a replacement. Probably something you accidentally checked in the repair/replacement page. Give phone support a call and they should be able to help you fix up your order.