Purchasing problems

Discus and support Purchasing problems in XBoX Games and Apps to solve the problem; hi! i hope this is the right place. i would like to buy Sega Vintage Collection: Toejam & Earl to play on my Xbox One, using my Microsoft account... Discussion in 'XBoX Games and Apps' started by swippy137, Feb 10, 2018.

  1. swippy137
    swippy137 Guest

    Purchasing problems


    hi! i hope this is the right place.

    i would like to buy Sega Vintage Collection: Toejam & Earl to play on my Xbox One, using my Microsoft account balance to pay for it. when i access it from the machine, i'm told i can't use my balance in that purchase "channel". when i access it from the
    website, it wants to put the game onto my Xbox 360.

    my balance is greater than the price of the game. since i have already paid the money for it, i don't want to charge a credit card.

    :)
     
    swippy137, Feb 10, 2018
    #1
  2. Problems purchasing

    Hi there I just got the new xbox one s.

    Ive had an Xbox one previously but now when I try and purchase items on the store it just says working once I select the buy option?

    Any help appreciatedPurchasing problems :)
     
    Hurric4ne Fly, Feb 10, 2018
    #2
  3. purchasing problems

    check the games are on the list
     
    ExemptedArc8455, Feb 10, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Purchasing problems

    In order to use your account balance for 360 content, you have to make the purchase on a 360 console.
     
    Smwutches, Feb 10, 2018
    #4
  5. swippy137
    swippy137 Guest
    that would make sense, but that's not my goal. as stated, i would like to play it on the Xbox One. attempting to purchase it from the Xbox One interface doesn't allow me to use the money that i've already paid to Microsoft, and insists that i pay them again,
    which is undesirable.
     
    swippy137, Feb 10, 2018
    #5
  6. Smwutches
    Smwutches Guest
    The game is only available as a 360 game. Since it is backwards compatible it is playable on the One, but not an actual One game. So in order to purchase it with your account balance, you would have to purchase it on a 360 console. The game will then show
    as ready to install on your One. Otherwise, you would need to purchase the game with either a credit card or Paypal. The 360 store is set up differently than the One store.
     
    Smwutches, Feb 10, 2018
    #6
  7. swippy137
    swippy137 Guest
    i edited my reply, like 2 minutes after i wrote it, and it looks like it didn't post. Purchasing problems :(

    thanks for being so helpful. after i mulled your first response i looked again and understood what you said. i made the adjustments and have been enjoying the game for, what, 4 hours?

    thank you. sorry for acting like a jerk.
     
    swippy137, Nov 2, 2018
    #7
  8. davemcfly85 Win User

    Problem purchasing.

    since you bumped a year old thread i am almost 100% sure it is
  9. Smwutches Win User

    Problem purchasing.

    It's some sort of billing issue. Go to billing.microsoft.com and make sure all of your information is correct and up to date. If you can't fix it there, call support and talk to billing and they will help you sort it out.
  10. WPAK Win User

    Purchase Problems

    Hi there,

    Puchaseing errors are usually caused by issues on the account itself. Be sure to check your billing information at
    http://billing.microsoft.com and
    http://account.microsoft.com/services
    for any outstanding amount issues. After that try purchasing on both xbox console and via xbox.com/redeemcode

    Also check that account, console and store region match, using different regions van cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
    http://support.xbox.com/contact-us
  11. Mister Beep Win User

    Purchasing problem

    Hey ryanmark08,

    Sincere apologies to hear about the issue. Unfortunately since this offer has ended, you'll need to purchase at the price it is currently listed at. We are unable to make any price changes.

    Thank you for posting!
  12. choppyseize Win User

    Purchase problem

    There is a purchase and content usage alert up currently. It's probably related to that. You may just have to wait it out a bit. You can check the current status here

    xbox-live-status
Thema:

Purchasing problems

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