purchasing problems

KoncentrateKing · Oct 24, 2017

Every time I try to purchase a backwards compatible title on my xbox one, I click "see price", then I click, "continue" on the next screen, then i click "confirm" on my payment info (which is up to date) only to be met with a screen that says "Sorry. Your
purchase cannot be completed at this time. Please try again". I've tried signing in and out of my profile, i have hard reset the xbox and I have reset my router, nothing seems to work.

:)

Hurric4ne Fly · Oct 24, 2017

Problems purchasing

Hi there I just got the new xbox one s.

Ive had an Xbox one previously but now when I try and purchase items on the store it just says working once I select the buy option?

Any help appreciated

swippy137 · Oct 24, 2017

Purchasing problems

The game is only available as a 360 game. Since it is backwards compatible it is playable on the One, but not an actual One game. So in order to purchase it with your account balance, you would have to purchase it on a 360 console. The game will then show
as ready to install on your One. Otherwise, you would need to purchase the game with either a credit card or Paypal. The 360 store is set up differently than the One store.
Click to expand...

i edited my reply, like 2 minutes after i wrote it, and it looks like it didn't post.

thanks for being so helpful. after i mulled your first response i looked again and understood what you said. i made the adjustments and have been enjoying the game for, what, 4 hours?

thank you. sorry for acting like a jerk.

CrazY1985 · Oct 24, 2017

Do you have this only on backward compatible software or also on xbox one games?

KoncentrateKing · Oct 24, 2017

Just backwards compatible. and not with the free Games with Gold titles (those work fine). I only see that on ones I try to purchase.

DominumStige · Oct 24, 2017

Hi!

Check that the games are in the list.

Then try to access the store with the browser and purchase the game. In the console you will see the game in the "Ready to Install" section.

By console, instead, try to eliminate the profile and re-download it. Then proceed with the purchase.

KoncentrateKing · Oct 25, 2017

I am getting the same response trying to use a browser. "Sorry. Your purchase cannot be completed at this time. Please try again" Specifically I am trying to download Ninja Gaiden Black and Star wars KOTOR. I even tried a second xbox with my account, and
got the same results. I do not have a child content filter on, I know my payment method is fine. I'm not sure what else to check

ExemptedArc8455 · Nov 2, 2018

check the games are on the list

davemcfly85

since you bumped a year old thread i am almost 100% sure it is

Smwutches

It's some sort of billing issue. Go to billing.microsoft.com and make sure all of your information is correct and up to date. If you can't fix it there, call support and talk to billing and they will help you sort it out.

WPAK

Hi there,

Puchaseing errors are usually caused by issues on the account itself. Be sure to check your billing information at
http://billing.microsoft.com and
http://account.microsoft.com/services for any outstanding amount issues. After that try purchasing on both xbox console and via xbox.com/redeemcode

Also check that account, console and store region match, using different regions van cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us

Mister Beep

Hey ryanmark08,

Sincere apologies to hear about the issue. Unfortunately since this offer has ended, you'll need to purchase at the price it is currently listed at. We are unable to make any price changes.

Thank you for posting!

choppyseize

There is a purchase and content usage alert up currently. It's probably related to that. You may just have to wait it out a bit. You can check the current status here

xbox-live-status

purchasing problems