purchasing issue

Discus and support purchasing issue in XBoX on Consoles to solve the problem; I am trying to buy the Fifa 15 holiday bundle for xbox 1 with store credit. It keeps on saying that I am blocked from purchases of free or paid... Discussion in 'XBoX on Consoles' started by joebohobo147, Dec 28, 2014.

  1. joebohobo147
    joebohobo147 Guest

    purchasing issue


    I am trying to buy the Fifa 15 holiday bundle for xbox 1 with store credit. It keeps on saying that I am blocked from purchases of free or paid content. It then says in the help to go to settings>privacy and online safety. Once I go to this it says your
    privacy settings are in effect, but can't be changed until we connect to the service. I am connected to Live just to throw out that possible problem. Please Help!

    :)
     
    joebohobo147, Dec 28, 2014
    #1
  2. fionntan08
    fionntan08 Guest
    Issue purchasing

    When I try to purchase the game it redirects me to the UK store and says 'You have no valid payment options on file' and when I try to update them I cant put my country(Ireland) in. I've tried to buy on the console itself as well and then same thing keeps
    happening. Any help would be appreciated.
     
    fionntan08, Dec 28, 2014
    #2
  3. Kribbio
    Kribbio Guest
    Purchasing Issue

    Hi,

    I recently buy a digital copy of Rise of Tomb Raider.

    I donwload the Demo first, than when the probation period was expired I decide to buy the game...

    When I was selecting: "buy" nothing happen, then I try again, for a total of 4 times.

    After I restart my console the full games was unlocked but now is charged on my credit card 4 times, is like if I buy the same games for four times.

    Please fix that issue...
     
    Kribbio, Dec 28, 2014
    #3
  4. maxen
    maxen Guest

    purchasing issue

    Go ahead and speak with Phone Support:

    support.xbox.com/contact-us

    They should be able to help you here; unlike us they can see your account information.
     
    maxen, Dec 28, 2014
    #4
  5. JCP07 Win User

    Purchase issue

    Sorry im new to this Xbox forum and im not familiar with lay out and I just saw Purchase issue so i i'll try their. But many thanks for the heads up and I know for next time to create my own thread/s.
  6. HassanB Win User

    Purchase issue

    Happy Wars is a free to play game it doesn't have a "trial" it's just the full game that's available for free.... Don't know what issue you're experiencing but it's not related to this thread
    so please make your own thread in regards to your specific issue.

    Thank You.
  7. JCP07 Win User

    Purchase issue

    Hi I was skimming through my games market place on friday night and decided to try the trial for Happy Wars so i'd clicked on "Get trial now" and downloaded it. Then as i was playing it an achievement popped up and thought hang on something is not right
    here so I checked my last purches online and noted that it took my MS Points just for selecting Get trial now. Now at the time its was the only opition avilable they was no see full game or unlock full game just Get trial now which think is either a con or
    an error on thier part. If any one has had this or encounted this problem before and/or know to solve it please let me know.
  8. HassanB Win User

    Purchase issue

    You can try contacting phone support, but they are limited to what they can do for FIFA points when they have absolutely no control over the points they add from EA's points system.
  9. Gunn3rrB0y Win User

    Purchase issue

    @Hassassinade, i've done that and they said I needed to contact Microsoft for the problem.
Thema:

purchasing issue

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