Purchasing digital games

Unfortunately no as the game was not purchased digitally, and it's a promotion for a digital purchase of the game.

As mentioned some digital purchases can be refunded as long as they meet the requirements needed.

Here is the FAQ for digital purchases-

https://support.xbox.com/games/purchasing/buying-digital-game-faq

the digital version will require a digital licence meaning the game will need to be purchased digitally. any dlc content purchased will be saved to your account and will not require further purchase.

So you own the game both on disc and as a separate digital purchase? Can you share a screenshot of the digital purchase history to confirm your game? I am confused as to why there would be a digital purchase since the game needs physical accessories in order to play, which you obviously would not get when making a digital purchase.

For digital games here is the relevant paragraph from microsoft’s terms of sale:

For complete details on refunds for digital game offers, Xbox apps (excluding movies and tv apps), digital gaming bundle offers, and digital durable and consumable gaming offers, such as games season passes, virtual currency, and microtransactions,
whether made available through the Xbox console device or on your PC (collectively “Digital Game Products”), see our Digital Game Purchase Refund Terms page https://support.xbox.com/billing/payment-and-purchases/digital-game-purchase-refund-terms.

Here is Microsofts policy on digital games, (which is the above link)

https://support.xbox.com/en-US/billing/payment-and-purchases/digital-game-purchase-refund-terms

I think the only solution is to request a refund again, but Microsoft does say digital purchases are final and are only reviewed under certain circumstances.

Sorry i cant be more helpful