Purchasing Content

GoDz x ReaperZz · Mar 31, 2015

Hello, I've recently bought an Xbox One. I'm able to play many games with no problems but whenever I try to buy content it says that I don't have permission. I'm 19 years old and I'm able to play Battlefield Hardline but not buy Minecraft: Xbox One Edition.

:)

JG Harry · Mar 31, 2015

purchasing content

Day that the new camos came out on black ops 2 tried to buy them on the beta after I downloaded a 1600 msp card which converted to 20 dollars. Didn't let me buy them it said could not get authorization for this find a new or different way to pay. Called
ms support they said that they don't know what to do post on the forums which I didn't because I assumed other people bad the same problem. So I waited 24 hours and tried again didn't work. After the update this morning I still couldn't purchase them. I'm
starting to lose patience after all this waiting and every time I call they don't know what to tell me except to post on the forums so here I am finally. Now fix it or send me 21 dollars in cash.

a raving hyena · Mar 31, 2015

Purchasing Content

you might have a parental lock on your account.

DigitalAssassin · Mar 31, 2015

Hi there, so was your account considered a child at some stage? You might need to promote it to an adult if you're at or above the legal age for your region:

support.xbox.com/.../promote-child-account

You might also need to take a look at your security and privacy settings to see if you're blocked from purchasing content:

support.xbox.com/.../xbox-one-manage-privacy-and-online-safety

CrabbyBobcat24 · Oct 31, 2018

I had this problem and I just had to promote myself to! Use Xbox support they can take you step by step!

Temhotabot

If the other accounts are child accounts then you could always take advantage of the Family Controls on the console under System Settings. Also, each child account has its own controls under Parental Settings that you could adjust.

http://www.xbox.com/en-US/Live/EngineeringBlog/ConsoleSafety

http://support.xbox.com/en-us/xbox-live/how-to/parental-control

XBF Esteban R

Hey there, Lazy14!

I think it would stem from the service alert that we were having previously having but its best to try a bit more troubleshooting before we assume.

I would try to power cycle the console using the steps here
How to restart or power cycle your Xbox One console first and see if that helps you out any.

If that doesn't help. then I would try redownloading your account from Xbox Live following the steps here on

How to add or remove a Microsoft account on Xbox One .

Give those steps a shot and let us know how that worked out.

Thanks

Mister Maka

Heya!

This issue should be resolved now, if you're still having issues please let us know, we're happy to help out

MasTerKi3Z

Some DLCs can't be shared even If You set a profile as home console

Internet Expert

Are you logged in with your own account when you attempt to purchase it? Also, are the DLC's owned by your account, or the gamesharing account?

Check if you haven't already purchased it by looking here:
https://commerce.microsoft.com

You can alternatively buy the game through the Microsoft website (this link is for the US store, change the region on the bottom if you are not in the US): https://www.microsoft.com/en-us/p/the-elder-scrolls-online-collection/c19b53913qqc

Purchasing Content