Purchasing and downloading issues

Discus and support Purchasing and downloading issues in XBoX Games and Apps to solve the problem; I just purchased Halo 5 Guardians and it isn't showing in my queue it sent me an comfirmation email but it still isnt downloading... Discussion in 'XBoX Games and Apps' started by Deadlybeat506, Dec 25, 2015.

  1. Deadlybeat506
    Deadlybeat506 Guest

    Purchasing and downloading issues


    I just purchased Halo 5 Guardians and it isn't showing in my queue it sent me an comfirmation email but it still isnt downloading

    :)
     
    Deadlybeat506, Dec 25, 2015
    #1
  2. StefanNeubauer
    StefanNeubauer Guest
    Issues Purchasing and Downloading Content

    give it a try to Change your privacy Settings here
    account.xbox.com/Settings

    just to anything different than you are currently using, then back to you Setup you desire to use
     
    StefanNeubauer, Dec 25, 2015
    #2
  3. ordepjm
    ordepjm Guest
    Issues Purchasing and Downloading Content

    We can not download or purchase content on the xbox

    We got a new Xbox one on the 20th of Aug.

    This is an upgrade from the xbox 360.

    I am the parent and I have an additional 2 child accounts.

    My account (the adult account) and one of the child accounts do not have a problem and we can purchase downloadable content.

    The account with the problem has exactly the same settings as the child account without the problem. Also the account with the problem is working in the Xbox360. Meaning, we can purchase downloadable content in the 360.

    The error we get is “settings are blocking downloads” however his account is set to anything.

    We deleted the account from the xbox one. Restarted the console and reinstalled the account.

    We have change the settings on the account through the adult account on the console as well as logging in the xbox website.

    We added a new credit card information to the accounts.

    The account has a credit from Microsoft points.

    Any ideas on how to trouble shoot the problem
     
    ordepjm, Dec 25, 2015
    #3
  4. rokstr661 Win User

    Downloading and purchasing issue.

    I already cleared all that data and restarted my Xbox and same issue I can't purchase online either. I called ms today and they said my account is suspended but can't tell me why
  5. ngocphi Win User

    Downloading and purchasing issue.

    do you have a NZ account?

    to purchase blackops content your account country and actual country MUST match
  6. TroHAM Win User

    Downloading and purchasing issue.

    I suggest you try deleting your cache and your marketplace system data. That will hopefully resolve your problem.

    Cler your cache:

    support.xbox.com/.../clear-system-cache

    If that doesn't work, try deleting your marketplace data:

    1.On your console, go to settings, and then select System.

    2.Select Storage, and then select your primary storage device.

    3.Select System Items.

    4.Select Marketplace System Data.

    5.Select Delete.

    6.Restart your console.

    7.Try to buy or download the item again.

    You can read more about troubleshooting it here:

    support.xbox.com/.../download-xbox-live-content
  7. Mister Rush Win User

    Downloading and purchasing issue.

    Hi rokstr661,



    There are a great deal of troubleshooting steps for that very error over
    here    . Have you tried all these out yet? Let us know if any of that is able to help. Thanks!
  8. onyxishere Win User

    Purchase and downloading issues.

    Sorry to hear it. As this seems to be a preview issue please post to the preview forums.

    forums.xbox.com/.../default.aspx

    Alternately you could give phone support a call to see if they can adjust the license for the game for you. 1-800-469-9269 in North America
Thema:

Purchasing and downloading issues

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