Purchases require a US address, but my region is set to Canada

Discus and support Purchases require a US address, but my region is set to Canada in XBoX Games and Apps to solve the problem; Okay, so over a month ago I tried to renew my Microsoft Puzzle subscription, and today I tried to make a purchase off of Microsoft bingo, on my... Discussion in 'XBoX Games and Apps' started by cj_lynn, Sep 18, 2016.

  1. cj_lynn
    cj_lynn Guest

    Purchases require a US address, but my region is set to Canada


    Okay, so over a month ago I tried to renew my Microsoft Puzzle subscription, and today I tried to make a purchase off of Microsoft bingo, on my computer through xbox. But it always asks me to make a payment address, and it has to be a US address, even though
    my region (and location) is in Canada. Any help?

    :)
     
    cj_lynn, Sep 18, 2016
    #1
  2. Qubes-2B3BB7F9-78C3-4CAF-BD46-EDCBACE2C861
    Qubes-2B3BB7F9-78C3-4CAF-BD46-EDCBACE2C861 Guest
    Trouble with Billing Region (State/Province)

    Would like some help updating my billing region.

    I originally set up my Live account in the US region, but now live in Canada. I am trying to purchase a DLC expansion pack but when I try to pay, the billing address is stuck to the US country and therefore can not pick a Canadian province.
     
    Qubes-2B3BB7F9-78C3-4CAF-BD46-EDCBACE2C861, Sep 18, 2016
    #2
  3. Ishkabibbles0
    Ishkabibbles0 Guest
    Paypal won't connect with positive funds and attached account

    Problem is as the title reads.

    What type of payment method are you trying to add?

    PayPal

    What error code or message are you receiving?

    You must add a credit card to complete this purchase. Some payments, like instant and immediate payments, require a credit card.

    What region is your account set to?

    Canada

    What region do you physically connect from?

    Canada.

    What region is your payment method's billing address in?

    Again, Canada
     
    Ishkabibbles0, Sep 18, 2016
    #3
  4. onyxishere Win User

    Why Can't i Change My Billing Options to Canadian

    Is your gamertags region set to Canada or a different country? If it's set for a different country (ie. US) then you will need to change the region of your gamertag to Canada in order to use currency that you've purchased.

    support.xbox.com/.../change-region
  5. RajanVeerasingham Win User

    Xbox Gift card region change

    I have my region set to Canada, but my card isn't showing up. Is there any way I can use the card without a US address?
  6. sid gilmore Win User

    Problem setting up an Xbox Live (free) account for my son...

    I have the same problem with the region of the child's account is not the same as the parent's region. The difference is that I'm in Canada and not the UK (I came across the forum by searching). My billing region is Canada, the region on my console is
    Canada, the regions showing on the profiles are Canada.

    I see that someone fixed the problem by changing the extension on their email address. Both my son's email address and the parental address are using .ca, which is Canadian so that won't work for me.

    Are there any other suggestions?
  7. Cyber Wulf 96 Win User

    Changed xbox region twice in one day

    I made both changes on the same day, the Microsoft site address bar says I'm in U.S. but my region in my account settings says Canada. Will it adjust to the correct region of Canada over time?
  8. Georges C. Win User

    Xbox Support hangs up on me twice what do I do now?

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Angela, I don't know if you're trying to make that purchase through the console or the PC.

    In case you are trying to set up the account through the PC, make sure the address that is added in the account is from Canada, and the method of payment as well.

    Address Book

    https://account.microsoft.com/billing/addresses

    A billing address is always required for purchases, if the address field is empty it will assume US.
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Purchases require a US address, but my region is set to Canada

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