Purchases on xbox - can’t buy games for Xbox using credit card

You might want to double check your store region and make sure it is the right one

https://support.microsoft.com/en-us/help/4039267/microsoft-store-change-your-country-or-region

If you buy one of those Xbox cards coming in various denominations ala apple or Google play, you can purchase Xbox one games on your Xbox one WITHOUT a credit card. BUT if you buy an Xbox 360 game on the Xbox one you CANNOT use the Xbox cards you have to
use a credit card. Why?

Buying a game with account credit and Xbox gift card are one and the same thing, as when you redeem your gift card it will be added to your account credit. System has worked perfectly as it should. It's a well known information that Xbox 360 games can not
be purchased using credit on Xbox One. I'm sorry to hear that you were not aware of this information and had bad experience with support.

Because Xbox git card is already redeemed, I do not think it can be refunded. You can probably use it to buy another Xbox One game during the upcoming sales. You will have to use your credit card or PayPal to purchase the Xbox 360 game.

Hi, are you asking if you can purchase the 2 games you want with a credit or prepaid card?

By the way, you can you purchase games without a credit or prepaid card. You can buy a xbox gift card at any major store such as Walmart, Best Buy, Gamestop, etc. Then you redeem the code on your xbox and can use it to purchase the game.

https://support.xbox.com/en-US/billing/prepaid-codes/types-of-prepaid-codes

The xbox gift card is used to put credit on your Microsoft account to purchase items on the store. The xbox live card is used to buy the live service that allows you to play onlline games.