Purchases not showing up.

Hello Omen of Decay,

Apologies for the inconvenience. We see that you have not yet received pending Credits for your achievements in your Grand Theft Auto purchase last month. However, you did receive pending Credits for the purchase of that title, which you can review via the
MyStatement on the MyRewards page. You should see your achievement Credits appear by the end of next week. Regarding your general MyVIP payback purchases, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending.

Hello IcedCornholio,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you were a zero star member, you did not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Since you received your first star, you will now get payback on your purchases. MyVIP payback is calculated as a monthly whole and placed as pending midway through the following month.

Did you purchase only story mode and have Game Pass or did you buy the full game?

Hi Jacob, my name is Jhon, and will be a pleasure help you

I understand a little about the problem you are presenting, for this type of problem the best thing I can recommend is to contact support directly. since this has something to do with payments and billing. We cannot solve these types of problems here on the forum since we are only players like you who help each other with basic problems, we are not Microsoft employees.

Support: https://support.xbox.com/contact-us/

If you have any other questions, let me know, I will be attentive to continue helping you.

Hey there ii Soo Benn.

Sorry to hear your in-game items didn't show up for you. If the transaction is showing as completed over on
commerce.microsoft.com your next step would be to contact
Blizzard Support. Unfortunately we don't support what is unlocked in-game, only the transactions. Thanks for your understanding!

If anyone bought content for other games similar to the Loot Boxes in Overwatch you'll need to reach out to the respective publisher. If you have any other Xbox support questions please create a new thread and let us know. Thanks!