Purchases not registering on myVIP

Hello Nova Rift,

After reviewing your account, it looks like you may not be aware that pre-orders are not eligible for MyVIP. From our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Since you have made two pre-orders since the beginning of the year, those purchases are not eligible for MyVIP, which may have resulted in the lower MyVIP progress than what you were expecting. However, both of those purchases did go towards the Games on
Demand punchcard offer, which requires three eligible pre-order purchases to complete.

Hello Jackzin01,

If you made that purchase after starting your registration, our program should award you MyVIP progress for that purchase. However, if you made that purchase before registering, we cannot award purchases made outside of our program.

Hello scg06,

Only digital purchases from the Xbox store are eligible for MyVIP. Console purchases do not increase progress or award MyVIP payback. Furthermore, game consumables and pre-orders are not eligible for Rewards. Also, we only Reward purchases made in the regional
currency of your Xbox Live Rewards region. Since you registered as a Great Britain region Rewards Member, we are only Rewarding purchases made in GBP.

Hello Rileaune,

We see that you have been registered into the program since July. Since you have not made any purchases since then, your MyVIP progress has not gone up. MyVIP progress/Credits are not based on Gamerscore in any way. You can earn Xbox Live Rewards Credit
in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Hello ninjabear87,

Since your account is charged for this purchase, it will go towards your MyVIP rank, as long as your purchase is eligible for MyVIP. Pre-orders, consumables, and subscriptions are not eligible for MyVIP, so as long as the game is released, it will qualify
for MyVIP. There is no requirement to purchase within 30 days of release for a purchase to qualify for MyVIP payback (although it will be eligible if purchased during this time, since it is not a pre-order).