Purchases not registering on myVIP

Discus and support Purchases not registering on myVIP in XBoX Rewards & Social to solve the problem; So I was looking at myVIP and I thought I should be at or very close to my first star rank, especially when I went through and looked at my purchases... Discussion in 'XBoX Rewards & Social' started by Nova Rift, Feb 22, 2017.

  1. Nova Rift
    Nova Rift Guest

    Purchases not registering on myVIP


    So I was looking at myVIP and I thought I should be at or very close to my first star rank, especially when I went through and looked at my purchases this year. I already spent almost two hundred dollars in two games. So can we see if my purchases are registering
    or not? I appreciate it! Thanks in advance.

    :)
     
    Nova Rift, Feb 22, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Rewards help

    Hello Jackzin01,

    If you made that purchase after starting your registration, our program should award you MyVIP progress for that purchase. However, if you made that purchase before registering, we cannot award purchases made outside of our program.
     
    XBLRewards8, Feb 22, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Where are my rewards?!

    Hello TooSavage72745,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at
    https://rewards.xbox.com/mymissions/
    .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    As of July 2014, we do not award Credits for Xbox Live Gold renewals. Also, MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your
    progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

    Since the overwhelming majority of your purchases since registering in November have been in-game consumables, those purchases are not eligible for MyVIP.
     
    XBLRewards8, Feb 22, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Purchases not registering on myVIP

    Hello Nova Rift,

    After reviewing your account, it looks like you may not be aware that pre-orders are not eligible for MyVIP. From our FAQ:

    What content on the Xbox Store is eligible for MyVIP?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
    items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

    Since you have made two pre-orders since the beginning of the year, those purchases are not eligible for MyVIP, which may have resulted in the lower MyVIP progress than what you were expecting. However, both of those purchases did go towards the Games on
    Demand punchcard offer, which requires three eligible pre-order purchases to complete.
     
    XBLRewards8, Feb 22, 2017
    #4
  5. XBLRewards8 Win User

    Purchases not registering on myVIP

    Hello Nova Rift,

    After reviewing your account, it looks like you may not be aware that pre-orders are not eligible for MyVIP. From our FAQ:

    What content on the Xbox Store is eligible for MyVIP?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
    items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

    Since you have made two pre-orders since the beginning of the year, those purchases are not eligible for MyVIP, which may have resulted in the lower MyVIP progress than what you were expecting. However, both of those purchases did go towards the Games on
    Demand punchcard offer, which requires three eligible pre-order purchases to complete.
  6. XBLRewards8 Win User

    Rewards help

    Hello Jackzin01,

    If you made that purchase after starting your registration, our program should award you MyVIP progress for that purchase. However, if you made that purchase before registering, we cannot award purchases made outside of our program.
  7. XBLRewards8 Win User

    Incorrect MyStar spend

    Hello scg06,

    Only digital purchases from the Xbox store are eligible for MyVIP. Console purchases do not increase progress or award MyVIP payback. Furthermore, game consumables and pre-orders are not eligible for Rewards. Also, we only Reward purchases made in the regional
    currency of your Xbox Live Rewards region. Since you registered as a Great Britain region Rewards Member, we are only Rewarding purchases made in GBP.
  8. XBLRewards8 Win User

    My subscribe to Xbox Live Rewards

    Hello Rileaune,

    We see that you have been registered into the program since July. Since you have not made any purchases since then, your MyVIP progress has not gone up. MyVIP progress/Credits are not based on Gamerscore in any way. You can earn Xbox Live Rewards Credit
    in two ways:

    1. By finishing the offers located on the MyMissions page at
    https://rewards.xbox.com/mymissions/
    .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.
  9. XBLRewards8 Win User

    Gifting xbox one games

    Hello ninjabear87,

    Since your account is charged for this purchase, it will go towards your MyVIP rank, as long as your purchase is eligible for MyVIP. Pre-orders, consumables, and subscriptions are not eligible for MyVIP, so as long as the game is released, it will qualify
    for MyVIP. There is no requirement to purchase within 30 days of release for a purchase to qualify for MyVIP payback (although it will be eligible if purchased during this time, since it is not a pre-order).
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Purchases not registering on myVIP

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