Purchases do not credit any points or rewards to my account.

Hello FONZ TheRedCube,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Regarding your VIP extra star offer, your purchase of Halo Wars 2 was listed as a pre-order. Since pre-orders are not eligible for MyVIP, this caused the purchase to not go towards that offer. However, due to user confusion with the early access for that
title, we are recognizing those purchases. We will manually adjust your account to complete your promotion, and you should see your extra star by the end of next week.

Hello Lieutenant Pogo,

Since your account was recently registered, and we do not see any purchases, you are not eligible for any Xbox Live Rewards Credits. If you are asking about Microsoft Rewards, or Microsoft Rewards points, we cannot offer a fully informed response on those
subjects.

With the Microsoft Rewards program you earn points for doing certain things (browsing with Bing, completing specific searches, making purchases from microsoftstore.com) You can redeem the points for gift cards for various things including Xbox gift cards
or old subscriptions. The points from that program are not directly transferred to your account.

With the Xbox Rewards program, you earn rewards credits for completing offers (mostly digital purchases from the Xbox store). Those credits are deposited directly into your account as currency.

This was from the transition FAQ:

What will happen to my Xbox Live Rewards Credits balance?If you have any pending Rewards Credits in your Xbox Live Rewards account on September 30, 2017, or if you are expecting your MyVIP deposit for purchases made in September, Xbox Live Rewards will convert
them into your local currency and deposit them in your Microsoft account by October 31, 2017. You will then have 365 days to spend that currency on items from the Xbox Store or any other successor store.

If we are unable to deposit into your Microsoft account for some reason, any undeposited Xbox Live Rewards Credits will automatically be converted to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from
the Microsoft Rewards catalog; provided you have not opted out of Xbox Live Rewards.

For the Microsoft Rewards program, I see where you can earn 1 point for every $1. I'm not sure if it's different in Canada. The program would only count any purchases you made after joining the Microsoft Rewards program which would have been October 1 if
you hadn't joined before. You can also earn points by using Bing to search and there are daily offers you can earn points from just by clicking on them.

I don't work for the Rewards program so I can't do anything about that. If they show as pending, you would have the option to Request a Deposit on the MyRewards section of the site. If the program has had an issue making deposits in your account, that would
also be noted on that page. If your account status shows that everything is good, then your previous request may have already gone through. Your Lifetime Credits earned includes all credits you have earned since joining the program, that includes pending and
deposited credits. If they have been deposited, that would be noted in your statement on the MyRewards section of the site and would show when the credits were deposited.

I'm still having serious problems with xbox live rewards I have not earned any of the eligible reward points at all.

In Decemeber xbox one had a rewards offer that you earn double rewards credits and free microsft points for purchasing the new releases and renewing gold, so I purchased Watchdogs 2 and Battlefield 1 and also purchased two lots of watchdogs 2 DLC and renewed
my xbox live gold membership but I have not been credited reward credits or the microsft points promised.