Purchases Disappeared

Discus and support Purchases Disappeared in XBoX Games and Apps to solve the problem; I just spent over 2 hours trying to figure out what happened to my Fable 2 Bonus Content, See the Future (premium), and Knothole Island (premium)... Discussion in 'XBoX Games and Apps' started by Cyber_Donkey, Dec 18, 2017.

  1. Cyber_Donkey
    Cyber_Donkey Guest

    Purchases Disappeared


    I just spent over 2 hours trying to figure out what happened to my Fable 2 Bonus Content, See the Future (premium), and Knothole Island (premium) content. Johnny B. was the Microsoft Support person helping me with the issue. Apparently there was a glitch.
    I don't know. But I can't see much of my purchase history anymore, and I can't see much of my download history anymore. And I no longer have access to my content.

    :)
     
    Cyber_Donkey, Dec 18, 2017
    #1
  2. ChampiGames
    ChampiGames Guest
    Xbox Live Rewards

    Hello since the update of xbox live rewards the mission make his first purchase disappeared and I have not made any purchase you too?
     
    ChampiGames, Dec 18, 2017
    #2
  3. Nuke town 2025

    Could somebody please help, I got the bonus map with my purchase but it disappeared after two days, is this normal??
     
    John J Rambo 3, Dec 18, 2017
    #3
  4. Cyber_Donkey
    Cyber_Donkey Guest

    Purchases Disappeared

    This is SlyFlySpyGuy, apparently it didn't register me as logged in.
     
    Cyber_Donkey, Dec 18, 2017
    #4
  5. CrazY1985
    CrazY1985 Guest
    CrazY1985, Dec 19, 2017
    #5
  6. Cyber_Donkey
    Cyber_Donkey Guest
    I already contacted support, and they sent me here after 2 hours.
     
    Cyber_Donkey, Nov 2, 2018
    #6
  7. RandyAU93 Win User

    Purchase Disappeared

    You should review your purchase history on the
    Microsoft Account website
    (under Payment & Billing -> Order history) and find where you pre-ordered it. It's possible that an issue arose with your payment method and the purchase was cancelled, even if it was after the launch date.
  8. XBF Diego M Win User

    Purchase Disappeared

    Hi there,

    It could be possible that the preorder was canceled and the license was revoked. Preorder's do not charge your credit or debit card until about 10 days before release, only account credit gets drained immediately after a pre-order. If the payment method
    could not be charged due to insufficient funds or an authorization failure from the bank, then the license for the game gets taken since the game was not payed for and that can take a few days to allow time for the payment to be made hence why you were able
    to play it for about a week and now it doesn't say you own it.

    Make sure to check your purchase history to see what the status shows from that transaction:

    https://account.microsoft.com/billing/orders


    You can contact customer support and they can go over your account with you for further clarification on what happened to the preorder and the payment method it was tied to:

    https://support.xbox.com/contact-us
  9. Cyber_Donkey Win User

    Purchases Disappeared

  10. CrazY1985 Win User

    Purchases Disappeared

  11. Francia J. Win User

    Purchase disappeared.

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    We need to make sure that the game is successfully purchased under the account that you're using, please follow the steps below:

    Sign in to https://account.microsoft.com/billing/orders then locate the game order, it should be stated as "completed".

    https://support.xbox.com/en-US/help/subscriptio...

    Once confirmed that it is purchased under the correct account you may need to remove and re-add your account by following the steps below:

    " REMOVE ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select System > Settings > Account > Remove accounts. ​​​

    3. Select the account that you want to remove, and then select Remove to confirm. ​​​

    4. When you're finished, select Close. ​​​

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    ​​​

    ADD ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

    3. Enter the Email address and the password.​​​

    4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

    5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"
Thema:

Purchases Disappeared

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