Purchased Xbox Live Gold for wrong account. How do I change the subscription to the correct ...

I recently purchased an Xbox 360 for my son. I set up a child account for my son and he set up the associated Xbox gamertag. I also set up a parent account which also seemed to come with a gamertag. I am not a gamer and haven't used the xbox myself. When
I purchased the Xbox it came with a free one month subscription to Xbox live Gold, which we used and associated with my sons account.

I then recently received notice that the one month free subscription was ending, inviting me to subscribe to Xbox Live Gold, which I wanted to do.

This is where I made my mistake; because the email had come to my personal email account I assumed that I had to renew the subscription which I duly did (annual subscription) using my Microsoft parent account. Unfortunately it is not my sons account so
he has no subscription but my account does.

Having looked at the forum and support pages I think that I could solve the problem by moving my sons gamertag from his account to my account (if it is possible to move a child gamertag to a parent account and assuming that i first remove my gamertag from
my account); however I don't want to do that because my account is a parent account and his is a child account, and I also don't want my email address associated with his account.

I don't seem to be able to cancel my subscription so as to get a refund. Is my only solution to buy another subscription for my sons account?

:)

 

How to Join Xbox LIVE

This is the final step before you start enjoying the most amazing entertainment experience on Xbox LIVE.

The process is free and easy to follow.

You only require an valid email address and a high-speed internet connection.

There are two Membership levels available: Free and Gold. You can read more about what you get with each membership level.

Before proceeding, confirm the following:

If you have a Zune or Games for Windows LIVE account, it means you already have an Xbox LIVE account! All you have to do is to download the account to your Xbox 360 console, sign in and start enjoying the Xbox LIVE experience.

If you have a Microsoft account, you can use it for your Xbox LIVE account.
Note: "Microsoft account" refers to what was formerly "Windows Live ID". It is the email address and password you need to sign into Microsoft services (including Xbox LIVE).

This means that if you already have a Messenger or Hotmail account, you automatically have a Microsoft account.

So, during registration for Xbox LIVE, if you are asked for an email address, enter your Microsoft account.

If you don't have a Microsoft account, you can sign up for a free account on your computer, or during the signing in process for Xbox LIVE.

If you decide to go for Gold Membership, you should have your credit card information ready before proceeding with the process of signing up for Xbox LIVE.

Steps to follow

1) On your controller, press Guide then select Join Xbox LIVE.

2) Follow the instructions on the screen on how to sign up for Xbox LIVE.

Note: Make sure that you enter your correct date of birth when signing up. This will be used to determine whether you get a child account or an adult account. Once the account is created, you cannot change the date of birth.

Join Xbox LIVE Gold Family Pack

With the Xbox LIVE Gold Family Pack, your family is given four 12-month Gold Memberships for less than the price of two. If you are interested, just select Family Gold on the Subscription selection screen.

No option for Gold Family Pack?

You might be using a child account, or the Gold Family Pack does not apply to your region.

Here is a list of countries that have access to the Gold Family Pack:

• Australia
• Canada
• United States
• United Kingdom
• Germany
• France
• New Zealand
• Japan
• Mexico

 

Changing the primary Windows Live ID associated with my XBOX Live subscription

Hey everyone,

I have an XBOX Live Gold Family subscription that was originally purchased under my son's account.

This makes his account the primary and controlling account with payment options, etc.

I want to change this so that my Windows Live ID is the primary account.

Anyone know how to do this?

Cheers,

Jeff.

 

Contact support. They should be able to cancel the subscription for your account aso you can add it to your son"s. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

 

Just Contact Support and they sure be able to help you out