Purchased XBOX games, but it was canceled for no reason and there is no refund.

Discus and support Purchased XBOX games, but it was canceled for no reason and there is no refund. in XBoX Games and Apps to solve the problem; Hi. I bought 3 games from the Argentine Xbox Store, and 2 of them were automatically canceled after a few days. Payment was made from prepaid card... Discussion in 'XBoX Games and Apps' started by ChangjunJeon, Mar 9, 2021.

  1. ChangjunJeon
    ChangjunJeon Guest

    Purchased XBOX games, but it was canceled for no reason and there is no refund.


    Hi.
    I bought 3 games from the Argentine Xbox Store, and 2 of them were automatically canceled after a few days.

    Payment was made from prepaid card money, but canceled games were not refunded yet.

    I did not cancel it, it was canceled by Microsoft.
    If you have encountered a similar case, please let me know how to fix it.

    :)
     
    ChangjunJeon, Mar 9, 2021
    #1
  2. Shadowskill08 Win User

    Refund the $1 Game Pass deal

    Is there a reason you're looking for a refund on the purchase? You can cancel the gamepass subscription from your account details if that's the portion you do not want to continue.
  3. steeledwand7664 Win User

    Trouble starting a digitally downloaded game

    If you are sure that you are signed into the account that purchased the game.

    And you were not game sharing the game with anyone else that means that the system is not finding the license for the game for any account that is either currently signed in or has your Xbox set as its home Xbox.

    This can happen if for some reason the license was taken away from the account.

    This can happen if for some reason the game was refunded or the order for the game was cancelled.

    With that being said you will want to check the status of your order by going to your order history at account.microsoft.com and signing into your account.

    Once you find your order for the game there you will want to make sure that the order status still shows as complete. If it shows anything else. (cancelled, refunded, chargeback) that means that the license was taken away from your account for that game
    and should have been refunded back to whatever payment option you made the purchase with.
  4. k1Helix z Win User

    My Invalid Charging of a Cancelled Subscription

    Go here: https://account.microsoft.com/services

    Then check if Game Pass is not cancelled, if it is not, proceed to cancel it there. If you cancel iwithin 30 days from purchase or charge you will get a refund.

    MS Help:

    "To get a refund for a subscription, such as an Xbox Live Gold subscription, EA Access, Office 365, OneDrive, or The Elder Scrolls Online, you must cancel your subscription within 30 days of purchase."
  5. Dhuha Zulfikry Win User

    How to cancel a refund request?

    I have requested a refund for my in-game purchase but I would like to cancel the refund.

    I would like to cancel a refuse of 13,500 vbucks and the Order number is 7622748868.
  6. JonahChawre Win User

    Xbox refund issue

    Few days ago I purchased xbox Game pass pc and yesterday I cancel it and request to get refund but after 24 hour I didn't get refund
Thema:

Purchased XBOX games, but it was canceled for no reason and there is no refund.

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