Purchased Xbox 360 games can't be re-downloaded after delisting

Discus and support Purchased Xbox 360 games can't be re-downloaded after delisting in XBoX Games and Apps to solve the problem; Dear Help Desk, I purchased Driver: San Francisco for the Xbox 360, but now I can't re-download the game after replacing my hard drive. Ubisoft... Discussion in 'XBoX Games and Apps' started by PsychoDaddyBear, Nov 30, 2019.

  1. Purchased Xbox 360 games can't be re-downloaded after delisting


    Dear Help Desk,

    I purchased Driver: San Francisco for the Xbox 360, but now I can't re-download the game after replacing my hard drive. Ubisoft Customer Service advises me the problem is with the Microsoft online store. I cant get an answer from Microsoft customer service
    "chat" or from the online community. A Google search shows there are several Xbox 360 games and DLC that cannot be re-downloaded after purchasing.

    a) Is this permanent for Driver: San Francisco, or did Microsoft break something during the delisting process, or during the recent Xbox One backwards compatability process?

    b) Please confirm if the purchase price can be refunded or credited to my Microsoft account, according to Microsoft's Terms and Conditions of Sale.

    Thanks,

    Daddy Bear

    (Xbox, Windows 10, and MS Office customer)

    :)
     
    PsychoDaddyBear, Nov 30, 2019
    #1
  2. Fl0ydPinkert0n Win User

    Purchased Xbox 360 games can't be re-downloaded after delisting

    I've been Googling around, and can't find an official solution for this game. I see similar topics where some are saying they cannot re-download this game on the 360 and / or One.

    https://old.reddit.com/r/xboxone/comments/7r0540/driver_san_francisco_problem_with_backwards/

    https://old.reddit.com/r/xboxone/comments/7rh4lb/driver_san_francisco_still_cannot_download_get/

    I also found one that says this issue is on Ubisoft's side (according to one of their community reps):

    https://forums.ubisoft.com/showthre...13eacc0f59&p=13269315&viewfull=1#post13269315

    It looks like some have already suggested going through the Download History, which isn't working either because of some error. The only other suggestion I can think of at the moment is to see if you can download the game on an Xbox One (assuming you either
    have one, or know someone with one). Then again, that obviously won't help with re-downloading the game on your 360.

    "NONE of my 100+ Xbox 360 games are listed."

    For some reason, Microsoft stopped showing 360 games in "My Games" on Xbox.com. Just Xbox One and PC games. None of mine are there either.

    You may have to call Xbox support (or Ubisoft support) instead of doing the chat. Hopefully they have an official answer for you instead of another run around.
  3. PsychoDaddyBear Win User

    Purchased Xbox 360 games can't be re-downloaded after delisting

    ADDENDUM:

    Anyone searching the internet for a solution, please note:

    At December 2019, Driver: San Francisco for the Xbox is completely unavailable for digital purchase or re-download. Backwards compatibility on the Xbox One is only available if you have the physical media for the Xbox 360. Also, it is important to note that
    purchasing downloadable content from the Xbox Marketplace only provides a licence to access the content; you don't own the content, and the licence can be withdrawn at any time.
  4. EggsBoxJuan Win User

    Purchased Xbox 360 games can't be re-downloaded after delisting

    Seems the game was removed from every digital store not just Xbox for whatever reason. There is a petition to get Ubisoft to make the game available again which had around 70,000 signatures last time I looked. So I'd say you're not going to be able to download
    the game again no matter what you try, unless that petition succeeds which is unlikely but you never know.

    EDIT

    I popped onto the Uplay store which is Ubisofts own digital store and you can still buy the game there for PC only of course, could be with Ubisoft now having their own digital store they just removed the game from everywhere else.
  5. PsychoDaddyBear Win User

    Purchased Xbox 360 games can't be re-downloaded after delisting

    Hi XBF Eladio M.

    Thank you for your response, but I have spent many hours and tried everything suggested.

    Please provide a very simple yes/no answer to a very simple question:

    Is Driver: San Francisco available for re-download to the Xbox 360 console?

    Thanks,

    Daddy Bear
  6. XBF Eladio M Win User

    Purchased Xbox 360 games can't be re-downloaded after delisting

    Hey Bear

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently inquiring about recovering some Xbox 360 games that are no longer available for purchase on the Xbox 360 Marketplace.

    EggsBoxJuan & Xbox Forums Ambassadors

    Ironwilled
    have provided you the method which you can use to download games you have previously purchased under your account. Keep in mind that if you do not see your games here, then you will be unable to download these games. Backward Compatibility is
    only for playing Xbox 360 games and Original Xbox games on an Xbox One or playing Original Xbox games on an Xbox 360.

    Additionally, in regards to your additional question, I would like to refer you to the
    MICROSOFT TERMS OF SALE for further information about receiving a refund.

    I'm sorry about any confusion or turmoil this might have caused.
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Purchased Xbox 360 games can't be re-downloaded after delisting

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