Purchased wrong language movie

Discus and support Purchased wrong language movie in XBoX Games and Apps to solve the problem; I accidentally purchased the movie Unbreakable in french. I then repurchased the movie in english but now i csn only watch it in french please help.... Discussion in 'XBoX Games and Apps' started by xtremhondatech, Nov 4, 2018.

  1. xtremhondatech
    xtremhondatech Guest

    Purchased wrong language movie


    I accidentally purchased the movie Unbreakable in french. I then repurchased the movie in english but now i csn only watch it in french please help.

    :)
     
    xtremhondatech, Nov 4, 2018
    #1
  2. Misses Joust
    Misses Joust Guest
    Choosing / changing language on xbox video

    G'day BIC! Sorry to hear about the language barrier. When you purchased the movie, did you specifically select the French audio track? And is the full movie in the incorrect language or are you looking at the preview? Which movie did you buy? Hit us with
    some details!
     
    Misses Joust, Nov 4, 2018
    #2
  3. airmattdog
    airmattdog Guest
    Rented movie plays in wrong language

    Moving to Xbox Music and Video

    I've looked into this, and it states on the main info screen as well as the Confirm purchase screen that this is only available with a French soundtrack.
     
    airmattdog, Nov 4, 2018
    #3
  4. StuartATrueRed
    StuartATrueRed Guest

    Purchased wrong language movie

    Hi, you will need to contact Xbox support, so they can help fix this issue for you. support.xbox.com/contact-us
     
    StuartATrueRed, Nov 4, 2018
    #4
  5. JhonSnow777
    JhonSnow777 Guest
    Hello! you can proceed to make a refund and then buy the correct movie... here doing the following steps:



    1. Sign in to your Microsoft Account.
    2. From the top menu bar, select Payment & billing > Order history.
    3. Navigate to the game or app you want to be refunded, and select 'Request a refund'.
    Request an Xbox digital product or subscription refund | Billing



    Let us know if these sugestions helps to solve your convern, or if you need more assistance?
     
    JhonSnow777, Nov 4, 2018
    #5
  6. xtremhondatech
    xtremhondatech Guest
    Thank you that solved my problem everything is resolved thank you
     
    xtremhondatech, Nov 2, 2018
    #6
  7. StuartATrueRed Win User

    Purchased wrong language movie

    Hi, you will need to contact Xbox support, so they can help fix this issue for you. support.xbox.com/contact-us
  8. xtremhondatech Win User

    Purchased wrong language movie

    Thank you that solved my problem everything is resolved thank you
  9. JhonSnow777 Win User

    Purchased wrong language movie

    Hello! you can proceed to make a refund and then buy the correct movie... here doing the following steps:



    1. Sign in to your Microsoft Account.
    2. From the top menu bar, select Payment & billing > Order history.
    3. Navigate to the game or app you want to be refunded, and select 'Request a refund'.
    https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund



    Let us know if these sugestions helps to solve your convern, or if you need more assistance?
  10. Tiberius84NZ Win User

    Rented a movie but it’s in the wrong language.

    Same problem here with the same movie. I wouldn't know which Asian language it's in but it's not in English like the trailer. My language setting is set to English (New Zealand) in preferences so shouldn't be happening.
  11. SunsetThunder59 Win User

    Rented a movie but it’s in the wrong language.

    no just gave up watching it. Not very enjoyable experience watching all the A-list actors with random Japanese voice overs. Felt like I was watching a knock-off or something.
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Purchased wrong language movie

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