Purchased two films from the Gotta Get ‘Em All Offer but only credited with one

Discus and support Purchased two films from the Gotta Get ‘Em All Offer but only credited with one in XBoX Sales and Promo to solve the problem; Hi, Sorry to bother you but I purchased both X-Men: Apocalypse and Captain America: Civil War + Bonus on the same day but I've only been credited... Discussion in 'XBoX Sales and Promo' started by mjpringles, Nov 29, 2016.

  1. mjpringles
    mjpringles Guest

    Purchased two films from the Gotta Get ‘Em All Offer but only credited with one


    Hi,

    Sorry to bother you but I purchased both X-Men: Apocalypse and
    Captain America: Civil War + Bonus on the same day but I've only been credited with purchasing X-Men: Apocalypse on the Xbox Live Rewards site.

    Please can you credit me the missing 5000 points?

    All the best



    :)
     
    mjpringles, Nov 29, 2016
    #1
  2. Gotta Get em all - 5000 points for each comic movie I have, yet I'm not getting credit for all!

    It doesn't seem to be giving me credit for all my films I've purchased through the xbox on the Gotta Get Em All rewards program.

    5000 a pop and I'm not getting credit for a few of them.
     
    Sludgesicle Man, Nov 29, 2016
    #2
  3. Gotta get em all

    I didn't get my 30k credits.can somebody help me.
     
    Michael Tagliarino, Nov 29, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Purchased two films from the Gotta Get ‘Em All Offer but only credited with one

    For help with the Rewards program, you'll need to post in the Xbox Rewards Questions forum.
     
    Smwutches, Nov 29, 2016
    #4
  5. Smwutches Win User

    Purchased two films from the Gotta Get ‘Em All Offer but only credited with one

    For help with the Rewards program, you'll need to post in the Xbox Rewards Questions forum.
  6. XBLRewards8 Win User

    Requesting a review

    Hello blacGEEZUS804,

    We see that you have been appropriately awarded. Your MYVIP level for the last year matches your eligible purchases, and your payback was also accurate. The only point of confusion that we can see is that since your two purchases in December went to an offer
    (Gotta Get Em All) they did not award MyVIP payback. Purchases can only be awarded for an offer or MyVIP payback, and not both. Since offers take priority, you were awarded in that way.
  7. XBLRewards8 Win User

    Premium points are missing.

    Hello oo Juergen oo,

    From our FAQ for that offer:

    When will I receive my Rewards Credits?

    After you have completed every chapter in the Rewards Story, your 15,000 Rewards Credits will appear as pending within 96 hours.

    Those Credits are now pending in your account. All information requires up to 96 hours to be processed, which is why your December survey Credits are now pending.

    For Gotta Get 'Em All, bundles/collections are not eligible for the offer. Since your purchase was a collection of movies and not each separate movie, it was not eligible for that offer.
  8. XBLRewards8 Win User

    rewards movie credits

    Hello white drag0n 03,

    Those are not eligible purchases for that offer. If you click on the offer on the MyMissions page, it will take you to that offer's page (https://rewards.xbox.com/gotta-get-em-all/) which will show
    you which movie purchases are eligible for that offer.
  9. XBLRewards8 Win User

    Not geting credit for the following 5,000 Rewards Credits per movie or TV season pass

    Hello XMICHIGANXMANX,

    Only the specific titles listed on your Gotta Get 'Em All mission page are eligible for this offer. Collections are not eligible for this offer, but will go towards your MyVIP.
Thema:

Purchased two films from the Gotta Get ‘Em All Offer but only credited with one

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