Purchased something through a promotion and did not receive the promotion.

If you used a prepaid card you would not be eligible. In order to qualify for dashboard promotions, you have to purchase the gold directly through the promotion.

If you did purchase the gold through the promotion, it should take about 4 weeks to receive the code.

I'm having this issue as well. Purchased my Xbox live 12 months yesterday (20/01/16) and I did purchase it through the promotion page and did not receive a code. Should be noted that I purchased it via a pre-paid code yet no where in the promotion does it
say I have to purchase it through you guys it just said must be activated through this promotion window which I did activate the code through the promotion window, so a bit of false advertising on your part if you do not grant those that input their codes
through that screen. Why would there be an option for input code through that promotion window anyway if you weren't able to use it for the promotion? Seems a bit dissapointing and should be granted to those that used pre paid codes it's the only reason I
purchased a code in the first place!

Hey there, scottyatari! This promotion was only available to users who purchased Gold through the ad on the console. If you added a prepaid Gold card during the promotion time, that would not qualify you for this as it's considered a purchase made before
the promotion.

However, if you did purchase Gold through the console and did not receive your currency, please do post back so that we can look into it further! Thanks.

Thanks for the response Poptart! So I did some checking and I cannot find a record of the promotion you are describing. Can you confirm that you purchased this promotion through the Dashboard tile, or did you simply see a promotion, and then purchase a Gold
sub through the usual method? Did you see this promotion and then wait to purchase it? Please let me know, thanks!

Hey there NiKE SWAGGSAMBA!

Did you purchase Xbox Live Gold through the dashboard promotion? Or did you add an Xbox Live token to your account during this promotion? This offer is only valid for purchasing Xbox Live Gold through the promotion on the dashboard. If you added an Xbox Live
Gold token to your account during this promotion, it will not qualify you for this promotion.