Purchased Silver in Destiny 2 but never got it, and not getting any help.

ZombieCAT30 · Jun 2, 2020

Last month I tried to Purchase silver in Destiny 2 on Xbox one. The purchase completed and my money was taken, but I never got the Silver i purchased. After trying every option I could find to trouble shoot my issue and talking to Bungie's support team,
I tried talking to Xbox support around May 26th. The person acknowledged that the purchase was successful, but my account never got the entitlement for the purchase, and they said that they would send the issue to a "Ranger." Cut to a few days later, I got
an Email saying that my support case was closed even though I still don't have what I purchased, nor did I get my money back. I'm at a loss of what I should do next. Is there someone else I could try talking to that might get the issue resolved at all? Because
I feel like I'm just going in circles.

:)

Frathos

If all else fails and you are unable to get support from Bungie or Microsoft for Destiny 2 virtual currency purchase then consider contacting your credit card company (if CC was used on your account) and request that the purchase amount be refunded for non-delivery
of product.

Good luck!

ZombieCAT30

Its not even that I want a refund. I just what I paid for. I mentioned the refund part because the person from Xbox support I talked to said that the Ranger may only be able to refund me if they couldn't solve my issue. For context, it's like going to
the store to buy something, putting it on the counter, paying for it, and it just disappears before you can get it.

itsBasco

Xbox has a terms policy that things cant get refunded but i can understand what your feeling. If you really want that refund i would call bungie themselves and see if they could do more

MasterBlud

I sometimes run into the same issue as well as I play Destiny 2. It can take some time for Bungie Servers and Microsoft servers to acknowledge the purchase. Make sure to head on over to https://account.microsoft.com/ to
make sure it was charged and not declined later. If it is on there, you may need to restart the game or wait about an hour. It can take some time.

ForzaDrift Girl

Hi XGN 0bsidian,

The best course of action is to contact the xbox custumor support and they will help you further https://support.xbox.com/contact-us

Purchased Silver in Destiny 2 but never got it, and not getting any help.