Purchased Secret neighbor, canceled Xbox Live and now can't play the game?

Can't play the secret neighbor game because I get the message Please review account privileges.

I had the same problem - after weeks of trying to get support from Xbox, I managed to speak to technical support who said I have to have either Xbox Live Gold or Xbox Game Pass Ultimate plan, which I don't have. When I purchased the game, it did not say
anywhere I need one of these plans to play.

Hi Andrei! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your missing Secret Neighbor game.

No worries! Once you purchase a game, it should be permanently attached to the account where you purchase it and you can play the game for free.

Kindly confirm if the game is showing up on your account by signing into account.microsoft.com > payment and billing > order history > select the date of range when you purchased Secret Neighbor.

If you have found the transaction, use the same Microsoft account to check on your library and install the game.

If you're unable to find the Secret Neighbor game transaction, check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi.

The account you are traying to play is the owner of the game?

Even a game like Secret neighbor, Jack Box 2. Both on Game pass

Even a game like Secret neighbor, Jack Box 2. Both on Game pass