Purchased Rogue One, but did not get the rewards points.

JCBoysha · Mar 24, 2017

I purchased Rogue One, with the 3000 credit reward deal, but did not get my rewards credits.

:)

jEdiByt3 · Mar 24, 2017

Missing points!

Purchased Rogue One and did not receive my 3000 points on my rewards.

Also purchased Final Fantasy XV and no points.

Please help.

There is activitiy on my xbox account yet all points are missing. Purchased Rogue One within the Live Rewards Mission period.

Thank you!

Infiidel · Mar 24, 2017

Rogue One promotion points not credited

Hi Team,

I purchased Rogue One HD yesterday, prompted by the Rogue One rewards promotion.

As of this post I own Rogue One HD but my 3000 reward points are nowhere to be seen.

Pending reward points for this month (March) stand at zero.

Not really a great experience eh.

ps. I was logged in when making the purchase and was already a member of the Rewards program.

Cheers,

Jeremy

Smwutches · Mar 24, 2017

It takes about 96 hours for the program to recognize new purchases and for credits to show as pending. Since the offer just started today, it would be too soon to see the credits pending. If you purchased it before the offer began today, it will not be eligible.

gamefantus

I also did not receive my point reward for purchasing Rogue One on Xbox.

Smwutches

It takes about 96 hours for the program to recognize new purchases and for credits to show as pending. Since the offer just started today, it would be too soon to see the credits pending. If you purchased it before the offer began today, it will not be eligible.

Murphs-A47006C9-2185

Purchases are not rewarded if they are made prior to being a member of the program. If you did it within a few minutes it could possibly work, but I would expect not.

Subsequently, you posted in the "Discussion forum" which is NOT monitored by the staff. You will want to re-post your topic in the "Support Forum" by changing your post type to "Support". Once you do that the reward team can give you a definitive answer.

XBLRewards8

Hello alf alfa187,

We have reviewed your progress and payback for April, and can confirm that this issue has been resolved. Note that since your Rogue One purchase completed the Rogue One offer, it did not award MyVIP payback (purchases can only be Rewarded once). We have
all your purchases processed into your MyVIP progress up until your movie purchases on the 24th. Apologies for the inconvenience.

Smwutches

Credits should show as pending about 96 hours after the purchase. If you don't receive them after the 96 hours, you'll want to post in the Xbox Rewards Questions support forum for assistance

Purchased Rogue One, but did not get the rewards points.