Purchased Robux via XBox gaming console and it did not show up!

MaureenTolman · Jan 14, 2022

Hello all!

I purchased Robux from our XBox console and it did not show up my son’s account. I purchased a $4.99 robux package and a $49.99 package for my son. He told me that it did not show up in his account. Figuring he might have spent the robux and was looking for more I decided to make an additional $4.99 purchase. This also did not show up in his account! I went through XBOX and asked for a refund (they only have a refund tab and not a tab that says Other) So, in the free text section I mentioned that we did not want a refund we just wanted the Robux to be added to his account! Of course it was denied with no recourse! I just want to talk to a person versus surf the web for answers. Any suggestions?

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Does the purchase show as complete here? https://account.microsoft.com/billing/orders/

If it does, then I'll suggest wait 24 hours as it could take that long sometimes to get items bought from the store. If it doesn't show up, then you can request a refund. To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

Then use it to fill out this form https://support.xbox.com/en-GB/forms/request-a-...

After submitting, wait for an email on the status of your refund. You should get one within 72 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.

Since your refund request was denied, you can appeal it. You can do that by replying the email you got from Microsoft with refund decision. Keep if brief and explain why you should get the refund and they'll take a second look.

If the charge doesn't show on that link, then I'll suggest you reach out to your bank and dispute the charge, requesting a charge back.

Smwutches

Purchase history is tied to the account that made the purchase, not the console. However, games can be shared on a console via the Home setting which is how a game could show up under an account that did not purchase it.

Farscape247

you have to buy the robux through the game itself on pc or mac. any robux purchased with a microsoft account go through xbox console only. gift cards for robux for microsoft are for the console only too.

kyle_m4496

Hi Gabrielqaraujo. My name is Kyle and I'm an independent advisor.

Robux sold on the Xbox store are for the Xbox version of the game. To get access to your purchased Robux, you have to load up the game on an Xbox console at least once after purchasing the Robux.

If this is not possible, I'd recommend requesting a refund: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Please reach back if you have further questions.

Thanks,
Kyle

JosefLBohorquez

Nope, if you're referring to do it via Xbox website in your phone

You're going to purchase Robux for the Xbox version as well

Purchased Robux via XBox gaming console and it did not show up!