Purchased Resident Evil Game+Movie Deal - Deluxe Edition I was never sent the movie code

I purchased the Resident Evil + Movie Combo and I received the game and all the DLC, but was never sent the code for the movie. Microsoft please resolve this issue that multiple customers are having this bundle, thank you.

:)

 

Purchased Resident Evil movie deal.

I purchased Resident Evil Game+Movie Deal - Deluxe Edition while they had the promotion said if you buy the game before a certain day you will receive movie code within 14 or 15 days. Well, it's been over 2 months and I still haven't gotten the code.

 

Purchased Resident Evil Game+Movie Deal - Deluxe Edition and never received movie code.

I purchased the Resident Evil Game+Movie Deal - Deluxe Edition during the promotional sale at the beginning of may and never received a code through xbox live messaging for the Resident Evil The Final Chapter movie. The sales page says "

Customers in the US and Canada who purchase this product between May 2nd, 2017 and May 16th, 2017 will receive a code for Resident Evil: The Final Chapter through their Xbox Live messaging center within 14 days of the purchase. The code can be redeemed at
Microsoft Movies & TV Store. Resident Evil: The Final Chapter is rated R by the MPAA." and that never happened. So I was directed here from a costumer support line.

 

Hey VINCETHEMARINE! When did you purchase the bundle? The codes should be delivered within 14 days of purchase. Post back and let me know!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

It was purchased 09 May 2017 sir